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Business Profile

Printers

All Day Help LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printers.

Complaints

This profile includes complaints for All Day Help LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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All Day Help LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was supposed to help with my Apple Computer that was out of warranty coverage for 3 years and help for 2 years which I paid ****** I am retired and live on a fixed income. ****** was NOT in my budget. I have attempted 4 times to contact them via phone only to go to voice mail and NO response. I have emailed them requesting my money be refunded no response. This is nothing but a rip off. If my money is not refunded I have NO issue taking this company to court

      Customer Answer

      Date: 09/20/2024

      I SENT THIS COMPANY AN EMAIL ON 09/09/2024. AND RECEIVED A RESPONSE THAT I WOULD BE CONTACTED IN A FEW MINUTES...NO CALL OR EMAIL WAS RECEIVED

    • Initial Complaint

      Date:05/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov.2023 , after being on hp web site trying to get printer to work, a hp box popped up and ask if he could help, they did get printer working , told me about their help/protection plan which I did purchase. Couple weeks later had trouble with Bank app and bank suggested I have computer scanned. Could not get ahold of ADH by phone or email. Took computer to a computer store. They took program off of computer and put malware back of which ADH had taken off, said the program looked a little sketchy. Have tried ever since to cancel policy. Either don't answer phone, voice mail full or get tec guy and he tells me someone in customer service/billing will call back, which usually does not happen. Sent a couple emails with not answer. Just a lot of run around. On 4/16 was told by Eric a check would be mailed in a day or two. Called again on 4/24 and was told no, it takes 16-18 working days to issue a check, still no check. I have kept notes on all the calls I have tried to make, made, and conversations I have had with Leo & Jake.

    • Initial Complaint

      Date:08/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted All Day Help as my printer was not working. They told me they could help me and would send a new printer for $599, so I gave them my Visa #, but they said they could not process my card until I signed a contract, which I never did. I told them on Thursday, August 11th that I had changed my mind and would not need their services. My card was then charged $599 on August 11th.

    All Day Help LLC is NOT a BBB Accredited Business.

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