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Business Profile

Auto Repairs

Our Family Auto & Trucking Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my tractor to be serviced by Our Family Auto on 2/6/2023, the required a down payment of $750 down to begin repairs. They advised the truck would be ready in 2 days. During the time they had the vehicle, they advised that they broke a clip or a part, they then charged for the part they broke, and added additional days and costs on to the repair. We picked the truck up on 2/10/2023, which was a weekend. The next working day, 2/13/2023 the check engine light came on and on 2/14/2023 the vehicle began experiencing the same issues we took it in for repair. Vehicle had to have a mobile mechanic come to the vehicle for diagnosis and further repairs. Per the notes from the mechanic that fixed the issues: When Got DPF Cleaned; When it was put back together they broke the wires &some wires. Clamps melted DPF gasket wasn't clamped correctly. Truck has limited power. Repair DPF Gaskets and System. Replace Melted and Burned Sensors. We reached out to Our Family Auto on 2/16 and spoke to Pete. Pete said he would pay for the repairs and he just needed a few days to get the money together. We emailed the invoice detailing the repairs and got no further response from Pete or Our Family Auto Repair.

    Business Response

    Date: 03/22/2023

    Good Day the owner here has reached out to the owner of the company on many occasions ,& they have been talking to one another and they have come to the conclusion their will be a refund given,but their were other problems that we're going on with this older truck that we informed the customer and he refused services, so we performed DPF reinstalling. And after the customer pick up truck he did take the truck to another shop but for the service that he refused.We want all customer's to be pleased.Werebso sorry that the customer wasn't please with our work.

    Sincerely,
    Pete ******

Our Family Auto & Trucking Repair is NOT a BBB Accredited Business.

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