Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22, 2022, I was scheduled with Handyman from Heaven to have the attached list of repairs serviced in intervals. The total fee paid for my one day of service (six and a half hours) cost me $1,500.00 on 8/22/22. I had two (2) handymen. As a result, I was extremely pleased with the work performed overall by one of the handymen, but, the second handyman (Caucasian) I believe did not perform his duties and responsibilities accordingly, but, overall, he was an extremely pleasant individual. Therefore, I communicated my thoughts with pictures to the company's secretary the day that I scheduled for a return date of service for (October 6, 2022), along with asking the receptionist to ONLY send the Asian handyman that performed as much work as he possibly could on my first day for service. The receptionist shared, "that he will work from sun up until sun down. So if you need him to stay past 2:30 p.m., he will stay until the work is completed." She stated, "That the other handyman has to leave at 2:30 p.m. because he goes to church after work. I understood. Moreover, I mentioned that there were some area's that needed touching up to the receptionist from the completed service performed on 8/22/2022. As an example, my soap dish that was fixed, fell out of the wall. In addition, I took pictures of the paint that buckled under my dining room window needed touching up, along with my bathroom door frame needed another coat of paint. (The bathroom door frame received an oil base paint is why I thought the first application had that smeary looking theme.) So, upon me receiving my new date for October 6, 2022, the receptionist stated, "that the first hour of work would be free to allow the fixing of the above." In conclusion, my contract stated, "two and a half of my doors were painted on 8/22/2022." My pictures revealed that ½ of my door was painted out of a total of eight (8) door(s) were incomplete.
  

  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/13) */
  Thank You for allowing us the opportunity to respond here. We always do what we can to make our customers happy, while working hard and efficiently on each job. We want our customers to be satisfied so they continue to use our services and have a reliable company to help them take care of their homes and businesses.
  We had 2 men work for ************ on August 22nd for 6 hours. During that time we worked on various items around her home. She did not stop us or call us with any concerns at any time while we were working. She allowed work to continue with the understanding that we were charging by the hour and would collect payment at the end of the day for hours worked. She supplied the paint and the materials. We only charged for our labor after we had worked. We did not charge for any work in advance.
  ****** did not allow a full week for the soap dish cement to cure and told us that she used the shower 3 days after our install, even though we told her and wrote on the contract that it needed one week to cure.
  The paint under the dining room window was bubbling previously, and had always done that according to the customer. She told us that the area always bubbled but just wanted it touched up and repainted. We did not fix the issue behind the paint. Possibly moisture or something, but again she just wanted a quick paint touch up there.
  We painted 2 and 1/2 doors for ****** (one color was painted, one color still needs to be painted). The doors are not completely painted because they are 2 colors. The doors need to be finished with the second color, but we did paint 2.5 doors with the first color, 2 of them are just are not complete because the one color had to dry before the second color could be applied. We did not charge for the 2nd color to be painted in the future.
  At the end of the day ****** walked around the home with our handyman and we went over everything with her again. She then made a payment for the labor and gave us a Customer Survey stating that she was happy and satisfied, giving us a 10 out of 10 for satisfaction. She also asked us to continue working for her in the future.
  
  Please see attached:
  Contract agreeing to our rates and stating the soap dish needed a week to cure.
  Customer survey saying she was very satisfied.
  Email from the customer about using the shower 3 days after. (Instead of waiting a week).
  Email from the customer showing that we did paint the 2 tone doors with one of the colors so far.
  Email from the customer requesting us to come again and keep working for her once she saved more money for more hours of labor and had time to buy a medicine cabinet.
  We are sorry that we could not make this customer happy. She did not reach out to us prior to filing this complaint and we were surprised to see it filed.
  Thank You again for the opportunity to respond here.
  
  
  Consumer Response /* (3000, 7, 2022/10/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  THE HANDYMAN IN CHARGED OF INSTALLING THE SOAP DISH VERBALLY STATED, "THREE DAYS MAXED FOR DRYING". HOWEVER, THE EMAIL THAT I SENT STATED, "THAT I DID NOT USE MY SHOWER FOR ONE WEEK. PLEASE READ BECAUSE IT IS STATED ON THE LAST PAGE. NOTICE THE DATE EMAIL WAS SENT. IN ADDITION, THE ONE WEEK, 9.60 & 1,545.00 WRITTEN ON THE CONTRACT WAS RECENTLY WRITTEN. YES, ITS UNFORTUNATE THAT I AM NOT ABLE TO LOCATE MY COPY OF THE CONTRACT THAT I RECEIVED. IT'S INTERESTING TO KNOW THAT THE COMPANY CARRIES A PEACEFUL NAME, BUT, THEIR ACTIONS EXHIBIT, "THAT THEY REALLY LACK INTEGRETY."
  
  RESOLUTION: THE ONE HOUR FREE THAT THE RECEIPTIONIST PROMISED ME ON THE PHONE PRIOR TO OR REFUND ME $230.77.
  
  RESPECTFULLY,
  
  
  Business Response /* (4000, 9, 2022/10/17) */
  Thank you for giving us the opportunity to review this and respond. We look forward to continuing to provide great service for our loyal and new customers and will do what we can to make sure each one is happy.
  We are sorry we could not make this customer happy. We had everything documented in writing and have submitted here accordingly. While we have not received anything in writing from the customer to support what they are saying, we are willing to refund 1 hour of labor with one handyman ($120.00)
  
  The customer requested another visit for a full day of work with just ONE handyman, specifically telling us which man she wanted. So, even though there is nothing in writing to support her claims, we will send a refund check for ONE handyman for ONE hour which is a total of $120 which is equal to returning to work for 1 hour for free.
  
  Thank you for the opportunity to respond here.
  
  
  Consumer Response /* (4200, 11, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I provided proof via email that I allowed my soap dish to sit without using my shower/tub for one week.
  
  The receptionist failed to report that she proposed to me an free hour.
  
  Unfortunately, I could not find my copy of the receipt; however, the company's receipt was altered.
  
  I am requesting (if the business choose to pay out) $230.77. If not, I'll be escalating my concerns to the Attorney's General Office to obtain help additional help.
  
  Respectfully,
  
  
  Business Response /* (4000, 13, 2022/10/21) */
  We believe a home is one of the most important investments our customers will make. We will always do what we can to help our customers care for and protect that investment. We look forward to continuing to give great service and workmanship on every job!
  We have done what we could to satisfy this customer and document everything as we went. We have sent a check to the customer for $230.77.
  We are glad to have this resolved and look forward to continuing to provide great service to our current and new customers.
  
  
  Consumer Response /* (2000, 15, 2022/10/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you BBB -end-