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Business Profile

Campgrounds

KOA Hagerstown Antietam Battlefield Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A group of us rented 22 Cabins. Every year for the last 19 years. This year four of the cabins were infested with bedbugs. The business was aware, yet they still rented these cabins out to us. The owner has ignored our emails. A campground employee left a laughing emoji at our comment on the *** FB page. The owner and employees are negligent in the fact that they are not properly maintaining the cabins. Still renting them out to unware guest, making them victims. The employee **** asked us, if we have experienced bedbugs in the past, why do we continue to stay here! The Manager ****** checked out my cabin K101 and said that her special bedbug flash light showed no signs of bedbugs and that it was ok to stay.All four cabins infested with the bugs K101, K1, K16 and K18 want a full refund! We have had to thriwcaway linens, pillows, blankets, dog beds and clothes.

    Business Response

    Date: 10/12/2023

    Please be advised that the complaint is frivolous and my clients reserve all rights.  Please direct any and all correspondence to this law firm.  You are directed to not publicize any defamatory, false, libelous or derogatory information whatsoever and we deny any jurisdiction to this matter before the BBB and demand closure to this false complaint file immediately.

    *** ***, Esq.*

    **********************

    P.O. Box 545

    Emmitsburg, ********

    *************************************

    *multi-million dollar jury verdict firm licensed in ********, Fourth and Sixth United States Courts of Appeal, and the ***************************

    Customer Answer

    Date: 10/23/2023

     
    Complaint: 20699896

    I am rejecting this response because: I have the pictures that clearly document the bed bug infestation. *** continued to rent out the cabin knowing that they had bed bugs. The renters that stayed the following weekend send me pictures of the bedbugs along with pictures of bites that they have received. The manager moved them into another cabin. The business is liable and dies meet health code regulations.  

    There are so inaccuracies in *** *** letter to you. He has done nothing but call me names and make up false allegations towards me and my group which is confusing since my family considered *** *** a friend. We campaigned for him as well. Which makes me wonder if this is a conflict of interest on his part.

    I am only asking for what is right. My full refund and the $10 that the business kept for me canceling my reservation which is a year away.

    I have stayed at *** for the past four years. I have never asked for a refund. That is another inaccuracies.  

    I left a message with ******* with BBB. I'm waiting to hear back from him, regarding further actions that will be taken if not resolved.

    Sincerely,

    **** *********

KOA Hagerstown Antietam Battlefield Campground is NOT a BBB Accredited Business.

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