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Business Profile

Campgrounds

Yogi Bear's Jellystone Camp Park Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a camping trip within the guidelines of Yogi Bear Jellystone's Campground's terms of cancellation and received an email (attached) that said I would receive a refund in 5 to 10 business days. That was June 11th. Since that email I have talked to the campground no less than 5 times and been told that my refund was coming. Most recently I was told they are understaffed and people are waiting for refunds from April and May too. They keep adding an additional 4-6 weeks to my expected refund receipt. They keep $25.00 of your deposit even when you cancel within their terms. I believe they owe me the $25.00 back, a full refund of $200.00 for the delay.

  • Initial Complaint

    Date:09/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a cabin for Jelly Stone in Williamsport, MD and we stayed in cabin 36. We noticed there were bugs in the cabin and ended up having to stay with family. We notified the staff and they were unable to relocate us to a new cabin. The staff never informed us of the type of bugs that were in the cabin. They called an exterminator. The next day we noticed a bunch of bug bites on my son. After doing some research we found that these were bed bugs and bed bug bites. Everything in our cabin has been contaminated and we were never informed of the type of bugs. We have to get rid of all of our luggage and replace linens and pillows.

    Business Response

    Date: 10/25/2022

    Business Response /* ****** 6, 2022/09/14) */
    Case #36194010: Rosemarie ******
    External
    Inbox

    Legal User <*****@northgateholdings.com>
    9:38 AM (24 minutes ago)
    to me

    Dear Ms. Pigott:

    I am writing to respond to a customer complaint made by Rosemarie ****** regarding her stay at Yogi Bear's Jellystone Camp Park Resort: Williamsport, from September 2, 2022 to September 5, 2022. Ms. Benson was part of a group reservation renting Cabin 36.

    On September 3, 2022, Ms. Benson came into the office and advised that the spare room was infested with "some kind of bug" so her son slept in the living room the night before. She asked that their belongings be washed and heat treated. Housekeeping complied with her request. At that time, there was no evidence of any bug bites on anyone in her party. Ms. Benson wanted to move to another cabin but the Park was full to capacity during Labor Day weekend and did not have another cabin available. She decided not to go to a hotel but to split up her group as other family members were also staying in the park.

    The Park immediately called a pest control company to inspect the cabin and it was determined that there were bed bugs in the spare room. The Park refunded Ms. Benson for her stay ($1,548.16), which she decided to keep as camp credit towards a future stay. On September 4, Ms. Benson called the emergency line stating her son had bed bug bites all over and they felt the need to throw away all their luggage. They also requested that her father's RV be treated for bed bugs.

    The Park makes every effort to ensure the safety and comfort of our guests with regular inspections by a professional exterminator, including any treatment and follow-up as necessary. Protocol assures that our staff is trained to detect bed bugs and cabins are totally stripped of linens after every stay. If evidence of bed bugs is found, the cabin is taken off line until after inspection and treatment by a licensed pest management professional.

    While we regret the inconvenience to Ms. Benson and her family, we immediately refunded her stay and treated her belongings. Our insurance claims department has been in contact with Ms. Benson and requested an itemized list of damages. To date, we have not been forwarded any medical bills or photographic evidence of bug bites.

    Sincerely,


    Chelsea ***********

    General Counsel

Yogi Bear's Jellystone Camp Park Resort is NOT a BBB Accredited Business.

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