Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/03/2024 ******* ******, owner of Creative Markz, made a ******** post giving away original pieces for free you only had to cover the shipping. I reached out inquiring about 2 of the paintings. He said they were still available and it would be $45 each to cover shipping. I sent the money that day via *****. After he confirmed he received the money, he said it would be take around a week to receive. After two weeks of nothing I reached out, he claimed to be sick, but that he would be sending out and offered to throw in free prints for my troubles. A week passes and still nothing. I then request a refund, he says he will give me the refund the upcoming Monday. Money comes and goes, he has unfriended me on ********, restricted my comments and is no longer responding to my messages. I havent received either painting nor a refund.

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3rd I went to an arts festival called Artscape. I met the artist at his booth. We discussed his art and he explained about the difference between canvas and originals. I ordered a canvas print from him that wasn't at the festival. He said he'll ship it free (since I'm local) on 8.5.24. I didn't receive any tracking information. On 8.7.24 I sent an IG dm. He has not responded. I sent an email on 8.9.24 and he blocked it. No communication. I now just want my money back. He has my contact information. I'm am not the one to scam.

  Business Response

  Date: 08/12/2024

  The customer did order a canvas print of my painting passion on 8/3. When I got home I didn't have the print so I went to place the order. I seen it would take up to three **** to get to her so I decided to paint one for her so she could get it sooner. I never blocked her email and on the picture shown, it states that she had technical difficulties. I've already painted the image and it will be to her tomorrow. I tried to do something nice and paint one for her so she wouldn't have to wait too long

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several custom pieces from this artist. I asked for a refund in October of last year. He still has not paid the full refund or provided anything that I purchased.

  Business Response

  Date: 07/26/2024

  The customer purchased several custom paintings from me. Due to other reasons she stated that she no longer wanted the paintings as she wouldnt want them in her house. So I agreed to give back the refund. She placed claims in through square which only one $180 claim resulted in her favored. For the ones that didn't, I agreed to pay little at a time until the entire refund was given back. As I wasn't working it would take some time to give back. She was in agreement with it. I'm now trying to pay the remaining balance in one payment. I've added attments to show the agreement, the client stating she no longer wanted the paintings and the several payments made

  Customer Answer

  Date: 07/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I still have not received the full refund. He stated he would pay $450 towards the refund on Friday July 19th and has not made the payment and has made several excuses. I also never received the $180 he is referring to. I have always wanted my money back in full however I gave some leniency as long as I was receiving money towards it. It has now been 9 months and he has not stuck to his agreement to pay $450 on July 19th. The $450 would be the full balance for the $450 would be the full refund for the $540 refund but not the $180 refund. I have suggested **** ***, *****, ***** ***, ***** and ****** for the refund to be sent. I also suggested ***** **** and ******* ***** to get the refund and still have not received it. I am being given the run around. A refund shouldn’t have to be made in partial payments. Also he was never going to send me the actual art work. I gave him ample time to make it and send it. At the point in which I realized I was never going to receive it I asked for a refund. 
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two original art pieces in January. It is it's almost September (9months) and I still have not received the art or a refund, despite constant communication and efforts.
  - Excuses provided for months as to delay (needing top coat, sent to wrong address etc)
  - Saw a photo of him and one of the paintings I purchased at an art show, months after I purchased it
  - Requested immediate tracking or refund so he sent a parcel with prints (I did not order), claiming the original paintings were inside. I had to pay customs (Canada) for the first time on full value of paintings.
  - I went through Paypal and my bank to try to recoup funds, but was unable to.
  - He sent another parcel, which contained a much lower quality painted reproduction of one of the paintings which I had explicitly said I was not interested in a reproduction. I had to pay for customs yet again.
  - I have still not received either painting as ordered or any refunds of any amounts.
  - Total amounts paid are over $1,000 CAD

  Bureau Response

  Date: 08/31/2023

  Kenneth ******
  Creative Markz 
  
  
  
  ******* **** ** *****
  
  
  
  
  
  Dear Kenneth ******: 
  
    
  
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/29/2023 and was assigned an ID of *********   
  
  
  
  How do I take care of this?
  
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  What should I include in my response?
  
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
  
   
  
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  What will happen if I do not submit a response and what can I expect to happen next?
  
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####
  
  

  
  

   

  
  

  CUSTOMER EXPERIENCE INFORMATION

  
  

   

  
  

  Customer Information:

  
  

  Laura ****

  
  

  **** ******** *** *** ***** ****
  ******* ** *** *** ******

  
  

  Daytime Phone: ###-###-####
  E-mail* ********************
  

  
  

   

  
  

  The details of this matter are as follows:

  
  

   

  
  

  Complaint Involves:
  Refund Or Exchange Issues 

  
  

   

  
  

  Customer’s Statement of the Problem:
  
  
  
  I purchased two original art pieces in January. It is it's almost September (9months) and I still have not received the art or a refund, despite constant communication and efforts.
  - Excuses provided for months as to delay (needing top coat, sent to wrong address etc)
  - Saw a photo of him and one of the paintings I purchased at an art show, months after I purchased it
  - Requested immediate tracking or refund so he sent a parcel with prints (I did not order), claiming the original paintings were inside. I had to pay customs (Canada) for the first time on full value of paintings.
  - I went through Paypal and my bank to try to recoup funds, but was unable to.
  - He sent another parcel, which contained a much lower quality painted reproduction of one of the paintings which I had explicitly said I was not interested in a reproduction. I had to pay for customs yet again.
  - I have still not received either painting as ordered or any refunds of any amounts.
  - Total amounts paid are over $1,000 CAD
  
  
  
  
  
  
  
  
  
  
  
  Desired Settlement:
  Refund
  
  
  
   
  

  
  

  
  

  Bureau Response

  Date: 08/31/2023

  Kenneth ******
  Creative Markz 
  
  
  
  ******* **** ** *****
  
  
  
  
  
  Dear Kenneth ******: 
  
    
  
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/29/2023 and was assigned an ID of *********   
  
  
  
  How do I take care of this?
  
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  What should I include in my response?
  
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
  
   
  
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  
  
  What will happen if I do not submit a response and what can I expect to happen next?
  
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####
  
  

  
  

   

  
  

  CUSTOMER EXPERIENCE INFORMATION

  
  

   

  
  

  Customer Information:

  
  

  Laura ****

  
  

  **** ******** *** *** ***** ****
  ******* ** *** *** ******

  
  

  Daytime Phone: ###-###-####
  E-mail: ********************
  

  
  

   

  
  

  The details of this matter are as follows:

  
  

   

  
  

  Complaint Involves:
  Refund Or Exchange Issues 

  
  

   

  
  

  Customer’s Statement of the Problem:
  
  
  
  I purchased two original art pieces in January. It is it's almost September (9months) and I still have not received the art or a refund, despite constant communication and efforts.
  - Excuses provided for months as to delay (needing top coat, sent to wrong address etc)
  - Saw a photo of him and one of the paintings I purchased at an art show, months after I purchased it
  - Requested immediate tracking or refund so he sent a parcel with prints (I did not order), claiming the original paintings were inside. I had to pay customs (Canada) for the first time on full value of paintings.
  - I went through Paypal and my bank to try to recoup funds, but was unable to.
  - He sent another parcel, which contained a much lower quality painted reproduction of one of the paintings which I had explicitly said I was not interested in a reproduction. I had to pay for customs yet again.
  - I have still not received either painting as ordered or any refunds of any amounts.
  - Total amounts paid are over $1,000 CAD
  
  
  
  
  
  
  
  
  
  
  
  Desired Settlement:
  Refund
  
  
  
   
  

  
  

  
  

  Bureau Response

  Date: 08/31/2023

  Laura ****
  
  **** ******** *** *** ***** ****
  ******* *** *** *** ******
  
  
  
  
  
  Dear Laura ****:
  
  
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/29/2023 against Creative Markz.  Your complaint was assigned ID ********* 
  
  
  
  Now that I have filed, what is the next step?
  
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  
  
  What if I do not agree with the response from the business?
  
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  
  
  What happens if a business does not respond?
  
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  
  
  Sincerely,
  
  
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  Bureau Response

  Date: 08/31/2023

  Laura ****
  
  **** ******** *** *** ***** ****
  ******* *** *** *** ******
  
  
  
  
  
  Dear Laura ****:
  
  
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/29/2023 against Creative Markz.  Your complaint was assigned ID ********* 
  
  
  
  Now that I have filed, what is the next step?
  
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  
  
  What if I do not agree with the response from the business?
  
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  
  
  What happens if a business does not respond?
  
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  
  
  Sincerely,
  
  
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  Bureau Response

  Date: 09/07/2023

  Kenneth ******
  Creative Markz 
  

  
  
  ******* ***** ** *****
   
  
  
  
  Dear Kenneth ******:
  
  
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/29/2023 and was assigned an ID of *********  

  
  

   

  
  

  BBB forwarded you a complaint filed by Laura ****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  
  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
  
    
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  
  

   

  
  

  
  

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

  
  

   

  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

   

  
  

  
  

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  Customer Information:
  
  Laura ****
  
  **** ******** ***
  ******* ** *** *** ******
  
  Daytime Phone: ###-###-####
  E-mail: ********************
  
  
  
  
  The details of this matter are as follows:

  
  
  

  Complaint Involves:
  Refund Or Exchange Issues
  
  
  
  Customer’s Statement of the Problem:
  
  I purchased two original art pieces in January. It is it's almost September (9months) and I still have not received the art or a refund, despite constant communication and efforts.
  - Excuses provided for months as to delay (needing top coat, sent to wrong address etc)
  - Saw a photo of him and one of the paintings I purchased at an art show, months after I purchased it
  - Requested immediate tracking or refund so he sent a parcel with prints (I did not order), claiming the original paintings were inside. I had to pay customs (Canada) for the first time on full value of paintings.
  - I went through Paypal and my bank to try to recoup funds, but was unable to.
  - He sent another parcel, which contained a much lower quality painted reproduction of one of the paintings which I had explicitly said I was not interested in a reproduction. I had to pay for customs yet again.
  - I have still not received either painting as ordered or any refunds of any amounts.
  - Total amounts paid are over $1,000 CAD

  
  

   

  
  

  
  
  
  
  
  
  
  
  Desired Settlement:
  Refund
  
  
  
   
  

  
  
  
  Additional Comments from Consumer:
  
  

  Bureau Response

  Date: 09/28/2023

  Kenneth ******
  Creative Markz 
  

  
  
  ******* **** ** *****
  
  
  
  
  
  Dear Kenneth ******:
  
  
  
  This message is in regards to a complaint submitted to BBB about your business on 8/29/2023 by Laura ****.  This complaint was assigned ID *********
  
  
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

  Bureau Response

  Date: 09/28/2023

  Laura ****
  
  **** ******** *** *** ***** ****
  ******* *** *** *** ******
  
  
  
  
  
  Dear Laura ****:
  
  
  
  This message is in regard to your complaint submitted on 8/29/2023 against Creative Markz.  Your complaint was assigned ID *********
  
  
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had initiated a painting purchase on March 6, 2023. My request was to buy 5 photos at a total of $225. I spoke with ******* T ****** via ******** messenger. During conversation, he requested I pay via cashapp which I did. He also mentioned a tracking number in which I requested, however he never provided. After my complaints regarding poor communication, he informed me that he was in the hospital due to being stabbed by his childs' mother friends. Empathizing with him, I became content with the delay in receiving my order, however following my request for updates, he proceeded to reduce contact with me. I then requested a refund, and he reported he would provide such. Following more updates regarding my refund, he avoided all communication moving forward. I would like my refund back.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/30/2023 I sent a message to his IG and discussed a painting I wanted him to do. I paid $115 for the personal painting and I also paid $150 for another paining that he displayed on IG. Money was sent via cash app and was received. I have never received either of the paintings I paid for. I have messaged creative markz MANY times anbout wanting to get my paintings or just have my money refunded back to me. In the past 2 1/2 months he responded once saying he sent them out but he sent them to the wrong address and they were sent back but that he was mailing them out again in the morning. That was over a month ago and he hasnt responded back to me since then. He has not to tried to fix this in anyway. Its been so long I just want my money refunded back to me.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2023 I was browsing ********* and came across someone I follow Kenneth owner and operator of Creative Mark LLC. Kenneth was selling art and I was interested in a piece. So I inquired on the post, which lead him to direct message me about the piece. He advised that he uses **** ***, ***** and ***** ***, and sent me a phone miner to sent $110 to for the painting that he stated had for sale. He asked for my information and advised it would be sent and would provide tracking. Contacted him Jan 5 2023 asking when it will be finished and he said he will ship out Saturday after the painting varnished. Reached out again January 10th and 12th , which he responded that the painting still needed to varnish and he would again send out on Saturday. January 12, 2023 was the last response I received from this ******* and I have contacted via ********* and via text message from the number which I had sent the ***** *** payment to. This person is low and bold as heck to continue to **** people.

• Initial Complaint

  Date:11/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2022 at 845a i contacted Kenneth T ******, owner of CreativeMarkz via Facebook messenger and commissioned two paintings for a total of $200. He advised I needed to pay in full using cashapp, which I did that day. He sent a voice message via Facebook messenger saying the work would be ready in two weeks. I heard nothing so I sent him an email on 10/22 and again 10/26 asking for an update with no response. I then sent another email on message on Facebook on 10/31 and an email on 11/1 both with no response. I sent another Facebook message on 11/4, 11/8, 11/9 with no response. I sent an email on 11/9 requesting a refund, no response from that either. On 11/13 I sent another Facebook messenger and he responded saying he email me back that the paintings were done and ready for pickup, which I did not receive, and asked him to forward the email which I never got. We then scheduled a time to meet on Saturday 11/19 and he did not respond to my Facebook messenger, email, or Facebook post. I also sent several messages on Instagram. I would like my paintings by 11/22 or a refund of the $200 I paid. I've attached photos of the email correspondence but can send photos of the Facebook messenger and Instagram communication.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 9, 2022/12/02) */
  The customer purchased two custom paintings that were on sale. She was one of multiple people that purchased. All customers were notified through my social media how long it would potentially take. Her paintings are complete but she no longer wants them, so she will be given a refund.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2022. I sent Graves $160 for a custom family portrait although he charged me $140. I sent a little more because I am a nice person and I trusted that the portrait would be worth it being as though this is the second time we got a custom piece from him. I was told it would be ready before the last week of July. It is now September 29,2022 and I Still have NOT received my portrait. I have been calling and messaging Graves via social media( because he told me he do not have a working phone number) for the last two weeks. Graves been ignoring me for days at a time. Then he would respond with saying I'll have it by a date. That date would pass and then Graves would basically go ghost for days at a time again. My husband advised me to ask for a refund and I did , SEVERAL times and I was again IGNORED. I honestly am disappointed, mentally drained, and would like a FULL REFUND and to never speak with or deal with Graves ever again.

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 11, 2022/11/02) */
  I will be issuing a refund back to the customer.
  
  
  Consumer Response /* (3000, 13, 2022/11/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been told I would be getting a refund since Oct 7, 2022. then I was ignored days at a time. He also blocked me on social media, then unblocked me, just to continue to ignore me and lie to me. Still, Kenneth continues to ignore me, and I have no idea when or IF I will ever receive my money back! This has gone too far for too long and yet, he still advertising for more sales.