Complaints

This profile includes complaints for Horizon Services (MD) , LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Horizon Services (MD) , LLC

  2607 N Rolling Rd Ste 201 Windsor Mill, MD 21244-1984

  
• 

  Horizon Services (MD) , LLC

  908 Pulaski Highway Havre De Grace, MD 21078

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/16/24 Heatpump installed
  6/4/24 Failed electrical inspection.
  -100amp service to the house was deemed insufficient by the inspector to provide amperage for the installed heatpump during the winter.
  6/10/24 I called - left message - no response
  6/14/24 I called - left message - call was returned
  6/17/24 Horizon came took pictures and said they'd call me to provide next steps
  6/24/24 I called - left message - no call back
  6/25/24 Emailed Tina @ Horizon - was told I'd get a call back
  6/27/24 I called - escalated to customer relations
  7/1/24 - I called - left message - no response
  7/2/24 - John called to tell me they were working with their electricians to figure out what to do
  7/8/24 - I called - left message - no resposne
  7/16/24 - My wife called - left message
  7/17/24 - Horizon called - wanted to come out on the 24th to replace a breaker. I asked how replacing the breaker would fix the problem; changing the breaker wouldn't increase the amperage to the house and resolve the problem reported by the inspector on 6/4/24. Was told they'd consult with their electricians again and call me.
  7/24/24 - I called - Talked with DJ - went through the case with him - his notes matched my notes - he said there had been a break down in communication and he would escalate it.
  7/29/24 - My wife called - left message - no response
  7/30/24 - My wife called - left message - no response
  7/31/24 - I called - they tried to connect me to a supervisor - after two unsuccessful attempts - I asked for the address I should report to the BBB since there were several Horizon Services and I let them know that I would be contacting the BBB.

  

  Business Response

  Date: 08/08/2024

  Thank you for providing us the opportunity to address this complaint. Our Customer Relations Manager contacted Mr. ****** on August 1, 2024, regarding the inspection required for his home following the installation of the heat pump by Level Home Services on May 16, 2024. We informed Mr. ****** that our electrical contractor would be reaching out to schedule the necessary services. We will persist in our efforts to contact Mr. ****** until the inspection is successfully completed.

  Customer Answer

  Date: 08/12/2024

  8/8/2024 - ********** ****** ********* came out and checked to see what needed to be done.

  8/9/2024 - Horizon called to say that they were waiting on information from ********** ****** *********.

  So we (my wife and I) have started receiving more communication, I'm still waiting to have the issue resolved.

   

  Thanks,

  -*****

  Customer Answer

  Date: 08/17/2024

  I do not feel the issue is fully resolved yet.  I had posted that yes i had received communication from Horizon, an independent contractor came out - hired by Horizon to evaluate what the inspectors concerns are.  However, the job has not been finished.  I will be more than happy to be satisfied with the resolution once everything has been completed.

  Thanks,

  -*****

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This correspondence comes to you as a complaint against Horizon Services regarding a service call to our home on Thursday, July 18, 2024. The service call in question was to address a perceived decline in the performance of the cooling capability of the unit. This unit was purchased, along with a ten year parts and labor warranty in the spring of 2015.
  
  The technician on site for the service call identified two parts that he considered below par and may have been causing an issue. These two parts were both capacitors. The first capacitor C65R (Part ********-09) was replaced under warranty at no charge on the outside condensing unit. The second capacitor (**********) from the blower unit installed in the second floor attic was replaced.
  
  According to the invoice, this capacitor was billed to me at $326. I also paid $397 for cleaning the blower housing and I am not disputing that charge. I did ask the technician about the cost of the capacitor and that the price seemed high. He was told to tell the customer that the price included knowing what to replace and where to replace it. Once the technician left, I was able to go on the internet and found the capacitor for sale on ****** at $14.90!!!!!
  
  I called Horizon on Tuesday, July 23 and asked to speak with the General Manager. The receptionist called up the invoice I was calling about and asked if it would be acceptable if she just had the warranty manager return my call. I agreed. As of today, July 26th, I have received no call from the warranty manager.
  
  My complaint incorporates two facts:
  1) Labor and parts for replacement of the second capacitor should have also been covered by the ten years parts and labor warranty from the original purchase.
  2) I see no justification for charging $326 for a part that can be purchased for $14.90. that is a markup of 2,000%, if my math is correct.
  
  I would ask you contact Horizon and request a complete refund of $326 for the second capacitor.
  
  Respectfully,
  
  ****** **********

  

  Business Response

  Date: 08/09/2024

  Thank you for the opportunity to address this complaint. Horizon Services installed a heat pump at Mr. and Mrs. **********’s home on May 28, 2015, which included a ten-year parts and labor warranty .On July 18, 2024, Mr. and Mrs. ********** contacted Horizon regarding an issue with their home not cooling. Our technician performed a capacitor replacement and a blower wheel cleaning. Our Customer Relations Manager clarified that these components were part of the furnace system, which Horizon did not install, and therefore, were not covered under our warranty. As a gesture of goodwill, our Customer Relations Manager extended a discount on the work performed. Mr. and Mrs. ********** have expressed their satisfaction with this resolution, indicating that the matter has been fully addressed.

  Customer Answer

  Date: 08/11/2024

  
  
  Better Business Bureau:
  
  
  After reviewing the contract for the purchase made in May, 2015, I agree that the part in question was not under warranty at this time and my complaint was submitted in error. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mislead into agreeing to replacing contractor for compressor with the hope that would fix my ac problems. Four weeks later it didn’t. Still struggling with an AC that is not working. Technician said AC would get back to working normally even though it is under the deck but that has not been the case. Company has made no effort to fix the issue.

  

  Business Response

  Date: 07/24/2024

  hank you for providing me with the opportunity to address this complaint. Our Customer Relations Manager spoke with Mr. ******** regarding the service performed by Horizon Services on June 10, 2024. We expressed our apologies for the inconvenience caused by the repair not resolving the issue with the system. As a gesture of goodwill, we have arranged for a comfort consultant to visit and provide a quotation for a new system. Additionally, we have agreed to credit the cost of the repair towards the replacement should Mr. ******** decide to proceed. The consultation appointment is scheduled for July 24, 2024. We are committed to maintaining communication with Mr. ******** until this matter is fully resolved.

  

  Business Response

  Date: 08/30/2024

  Our Customer Relations Manager has followed up with Mr. ******** regarding this matter and has agreed to process a refund for the service previously completed. Mr. ******** has expressed satisfaction with our response at this time.

• Initial Complaint

  Date:05/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2024, I had a repair technician come to my home to make some repairs. After he was finished I payed him with a credit card. when he gave me back the card i realized I gave him my debt card instead of my credit t card that i wanted to use. i let him know right away and if he would please change it and let me use a credit card. he informed me could not change it and gave me a phone number where someone could fix this small problem for me. so i called as soon as he left . (302-********) Gave my information to the person at that number and was told that someone would get back to me within 12 hours. Well, it has been 15 days and at least 12 more calls to that number. Well today I get a voice from someone supposable from Horizon telling me that this will be taken care of and I could call this number and talk to a lady named Grace. (410-********) So I called the and it goes nowhere. and there is something wrong here. How can they treat a customer like this. Please help me. Thanks, ***** *****

  

  Business Response

  Date: 05/24/2024

  We appreciate the opportunity to address the concerns raised in Mr. *****'s complaint. Our Customer Relations Manager promptly contacted Mr. ***** to discuss his issues regarding the communication related to the form of payment for the services rendered by Horizon Services at his residence on May 8, 2024. Our Customer Relations Manager processed the refund for the card inadvertently used by Mr. ***** and extended a gesture of goodwill in the form of a $100.00 Visa gift card to compensate for any inconvenience caused during the resolution process. Mr. ***** has expressed satisfaction with the resolution.

• Initial Complaint

  Date:05/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Horizon two weeks ago to sign up for their Priority Plus Plan which is their membership service. I spoke to a representative and they shared that the membership services department would be in contact to send a receipt for the said plan. They took my credit card information. It is now two weeks later and I have spoken to 5 representatives. They have still not sign me up for the priority plus plan. On 5/21/24 I asked to speak to a supervisor and the representative shared that a supervisor would call me back same day. No one called back. It’s very weird. Most companies want you to sign up for their services. It seems like Horizon doesn’t want my business so I will take it elsewhere and cancel my maintenance appointment

  

  Business Response

  Date: 05/24/2024

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager reached out to Ms. ****** to discuss her concerns with signing up for membership for her HVAC system. In acknowledgment of the miscommunication that occurred, we have extended to Ms. ****** a complimentary one-year membership. Ms. ****** has expressed satisfaction with this resolution.

  Customer Answer

  Date: 05/28/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my new Heat Pump and A/C system installed in September 2023. I was told, after having my old system fixed, that it was gonna need to be replaced. I took the technicians word for it and spoke with a sales rep. We went ahead and agreed on a new system. From there, all the issues started. The crew that was sent to install the new system was extremely sketchy and I didn’t trust them. They took a long time doing anything. Their manager had to show up and help with the installation. They left tools, trash, screws in my yard where my children play. It was a mess. We started to use the heat in the house because it was getting colder and it wasn’t working. It was blowing cold air. A technician came out and apparently a controller unit in the brand new heat pump didn’t work. Then the whole system ended up failing county inspection on both the electrical and HVAC inspectors. The electrical failed due to the wrong breaker. The HVAC failed because the installer just didn’t connect ducts to the system at all. Since the failed inspection, the company sent different technicians out to supposedly rectify the issues. The inspectors still have not been back to see if they have even fixed the issues. Also, we are unsure the system is even the correct system for our home. Our old system, besides being old, had no issues keeping our home warm in the winter and cool in the summer, all throughout the home, upstairs or downstairs. This new system does not seem to be able to do the same. We have barely started spring and it’s getting warmer outside. We have recently started using the A/C and our upstairs is extremely hot and our downstairs main floor is extremely cold. We have closed all the vents on the main floor to try and force the cold air to the upstairs and it’s still not working. We have all the doors to the rooms open and all fans on and still nothing. At this point, I would not recommend this company to anyone based on this experience that I am still dealing with.

  

  Business Response

  Date: 05/01/2024

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager made multiple attempts to follow up with Mr. B****** regarding the concerns with the installation of the Heat Pump on 8/31/2023. We have been unable to reach Mr. B****** to discuss his experience with us further. We encourage Mr. B****** to reach out to us about this matter and we would appreciate the opportunity to discuss and resolve any outstanding concerns.

  Customer Answer

  Date: 05/09/2024

  The last correspondence I had with the customer relations team was on May 6th. The point of contact was waiting for a response from the managers involved trying to figure out a resolution to my issue. During my initial conversation with the customer relations team, they offered me a $500 discount, but told me I did not need to take it. I declined the offer until we figure out what a potential resolution would be. I am still waiting to see what is happening. A team is coming to my residence tomorrow, 10 May 2024 to do something. 

• Initial Complaint

  Date:12/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 2/3/22. Came with a 10 yr. warranty.
  I had a problem immediately. Had 3 technicians out looking at it last year. The last one said I don't know maybe it's something with the ductwork sizing. My unit during the winter clunks on and off. Also, can hear it in the return duct in the upstairs hallway louder than it should be. I was told they can't do anything I would have to open up my basement ceiling to see about sizing the ductwork. That seemed ridiculous. Now we are back to winter and I feel that I wasted $12,700. None of my neighbors have a problem and all have new units. If it's a sizing issue that means they didn't put in a proper unit. This should be able to be repaired , replaced, or refunded. I shouldn't have to deal with it clunking on and off. It might even be getting worse. This was a last resort. I need a unit that works properly.

  

  Business Response

  Date: 01/10/2024

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager reached out to Mr. ***** to discuss his concerns with the operation of the equipment we installed. We scheduled a technician for his home on 1/5/2024 to assess the issue. Our technician found a blocked return from a fixed piece of furniture in the living room and suggested Mr. ***** add a louvred door to create access for the proper amount of return air. Also, our technician advised to shut the humidifier for the system off temporarily to narrow down the issue due to the possibility of water hammering from the water line to the humidifier. We advised Mr. ***** if this resolves the issue once the return is open, we can return with an anti- hammering device or brace the water line to the humidifier to resolve the hammering sound. We followed up with Mr. ***** after this visit to ensure he was completely satisfied with our response. He said the noise has subsided and he is satisfied with our response.

  Customer Answer

  Date: 01/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horizon measured and quoted replacement of an under counter bath sink that was cracked with a new sink of the same size and manufacturer. When new sink was installed it is smaller in width from the old sink and not the same manufacturer. The new sink is too small for the opening and as a result the back side of the sink is caulked heavily to cover the protruding edge of the sink and resulting gap. The quote specified a sink of the same measurements as the old sink and specifies the old sink manufacturer by name. This sink does not meet the quoted measurements or manufacturer. I have made numerous efforts to contact Horizon. Initial contact on 6/13 was promise by installer to have his manager contact me the following day. Never happened. On 6/16 I contacted customer service again who again promised to have plumbing manager contact me. Never happened. On 6/20 spoke with customer service manager Katie. She said she would submit to "Concerns" Department and I should receive a call today or tomorrow. Never happened. The total lack of follow up on a request from a long term customer is telling. It also speaks volumes about the 100% satisfaction guarantee shown on their trucks.

  

  Business Response

  Date: 07/04/2023

  Our Customer Relations Manager and Plumbing Manager have been in contact with Mr. **** about this issue. We returned on June 27, 2023 to take additional measurements of the sink so we could order the correct size.  As soon as the sink arrives we will schedule with Mr. **** to have it replaced. We will follow-up to ensure Mr. **** is satisfied with the final result and he is satisfied with our response at this time. 

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience with this company regarding a substantially expensive job that was not done correctly. On April 13th we paid over $8000, to have our old house plumbing replaced. We were told the job would take about 3-4 days, and planned accordingly and made all necessary arrangements to vacate the home. Due to their lack of staff, the job took about a week to complete instead which made us have to spend more money to further vacate, which was acceptable for us as long as the job was done efficiently, and we didn't have to worry about leaks after. However a few days after the job was “completed” the floor of one of our rooms flooded, we called and were told this was due to an old drainage pump that had to be replaced and this would fix the issue, we paid about $700 to have a brand new pump installed, after which the laundry room overflooded the following day , we again call them in and they say that the problem is now a vent in one of the drainage sinks and that a vent pipe will fix the issue (on 5/10/2023), so we pay yet a further $400+ dollars to have that installed. That same day we also had another leak in a drainage pipe when using the bathrooms, we were then told it was due to the septic tank pressure and that having it pumped would fix the issue. We pay yet another $435 to have it pumped that same afternoon and instead of fixing the issue it makes the leak much worse. I was told they couldn't do anything about it until the next day, so we stopped using the bathrooms and shut the water off. They sent someone the following day(5/11/23) to examine the pipes and just as we had expected the underlying issue of this leak was that the pipes were not properly sealed the first time. I was told by 2 call center representatives as well as the last two plumbers to come to the house that they would forward my concerns to their manager, and that I would be reached out to shortly. This did not happen.

  

  Business Response

  Date: 05/18/2023

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager has been in contact with Mr. ****** to address this matter. We were called out to Mr. ******' home on 4/10/23, to provide an estimate for the replacement of the internal water and sewer lines for his home.  We returned on 4/13/23, 4/16/23,  4/18/23, 4/20/23 and 4/23/23 to complete the work and payment was not collected until the work was completed on 4/23/23. We were called back out to due to a leak from the laundry tub pump in the basement on 4/24/23. We found the pump only worked if the switch was turned on in this room and we left an estimate for replacement of the pump as this was not a part of the original job. Mr. ****** informed us he replaced this on his own. We were called out to assess another leak on 5/10/2023. We found the laundry tub not draining properly and installed a studor vent off the laundry drain. We also found the toilet flange needed to be re-glued, but we could not complete this work due to the sewer line being backed up to the septic tank that needed to be emptied. We returned on 5/11/23 to glue the toilet flange and also cleared the sewer line to the septic at no additional charge. We apologize for the delays in the job up until 4/23/23 since this is not completed in the timeframe expected. The additional issues after 4/23/23 was not work included in the original job, excluding the toilet flange, but we understand Mr. ****** frustration about the experience. As a courtesy we offered to reimburse him for the laundry pump he replaced on his own and the additional work we completed on 5/10/23. Mr. ****** is satisfied with this resolution and appreciates our attention to this matter. 

  Customer Answer

  Date: 05/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the plumbing service provided by one of their technicians on 4/8/2023.
  
  Upon the plumber's arrival, we explicitly communicated that we required assistance with a sewage pump/pipe issue, and we detailed the previous challenges we experienced. Consequently, we sought the expertise of a professional plumbing company. We were informed that the repair would take roughly 20 minutes and cost $416.
  
  Regrettably, the plumber caused a significant explosion of the sewage pipe during the course of his work, resulting in the widespread dissemination of sewage water throughout our unfinished basement area, including the flooded floor, ceiling, drywall, boxes, shelves, and items on the floor and shelves. Though it is unfortunate that plumber got it all over himself, this incident is totally unacceptable and has left us with the burdensome responsibility of cleaning a vast area and disposing of contaminated boxes. This should have never happened.
  As we relied on this company for professional plumbing services, we find this situation extremely disconcerting and entirely unacceptable. We request an official response from the company addressing the property damage caused and their proposed resolution.
  
  Sincerely,
  
  ****** *** ****** **

  

  Business Response

  Date: 04/21/2023

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager reached out to Ms. **to discuss this matter. We apologize for this unfortunate mishap from our plumbing service and have used this experience as a coaching opportunity for our technician. We set up for a restoration company to go out to Ms. **'s home to provide a thorough cleaning of the affected area. Ms. ** was satisfied with the results of the cleaning when we followed up after it was completed. We also agreed on a partial reimbursement of the service on 4/8/2023 due to the experience. Ms. ** is satisfied with our response at this time.  

  Customer Answer

  Date: 04/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **