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Business Profile

Audio Visual Equipment

MUSYSIC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for MUSYSIC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MUSYSIC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MUSYSIC

      1815 Whitehead Road Woodlawn, MD 21207

    • MUSYSIC

      310 Crosby Rd Baltimore, MD 21228-2515

    • MUSYSIC

      7324 Ritchie Hwy Glen Burnie, MD 21061

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a power mixer for $300 from the website/company musysic.com on September 14, 2021, and 10 months later the power mixer stopped working. There was a 1-year warranty placed on it and I messaged the company through their chat feature because they never answer their phone. They stated that refunds weren't eligible but the warranty covers repair. They told me I needed to ship back the item but they didn't cover the shipping costs so I paid $80 shipping through ups to have it sent back to them on July 19, 2022. I asked them 6 days later if they received the item once I saw that the package had been delivered to them and they stated that they got the package and it's being repaired and that they will follow up once it's fixed and getting sent back. I messaged them again on August 8, 2022, to follow up on any updates but they never responded. I messaged them again 5 days later, but still nothing. Their phone number keeps going to voicemail and keeps saying their mailbox is full. I've read other complaints on them and other customers have experienced the same customer service.

    MUSYSIC is NOT a BBB Accredited Business.

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