Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to hire a contractor to complete some changes in my kitchen and half bathroom in a Baltimore row house. I wanted someone with experience in the neighborhood. I checked my neighborhood ******** page for construction references. I found Commserv and a few others.
  After meeting with Paul, I decided to chose him as his bid was reasonable and he seemed like a nice and honorable man.
  The contract was signed 4/27 for $10,575.00 and I paid $3,524.65 to get the project started.
  I contact him in June to begin work as we previously discussed that would be the start time. He always had an excuse for why he couldn't come then or give a date of when the work would start. After two months of calling and talking, he stopped answering the phone. His voicemail was consistently full so I was only able to leave a message every third or fourth phone call.
  I tried emailing, no better luck. This went on through October.
  Finally I wrote him a letter demanding my money back since he clearly wasn't going to complete the work. I have not heard from him and he has not returned my money.
  I believe he intentionally stole my money and never intended to complete the work. I still need the work done, but am nervous to try anyone else, as they could also take advantage of a retiree.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The job was to complete a deck with stamped concrete around the pool & stamped concrete from the pathway around to the deck. Project total was close to 60k broken down in three installments. I only had 13k left to pay. The project started September 2022. The stamped concrete was completed around the pool area only. In October, some contractors came & begun pulling up my old deck. They threw everything on the porch out in the grass damaging some of my property. My back door has been boarded & inaccessible since.
  
  November 2022, he reached out stating that one of the payments did not go through due to issues with my bank. That was resolved after a week of going back & forth with the fraud department at my bank. Paul stated that the contractors would be out the week before Thanksgiving to start doing the deck. No one never came & he never called. I have been texting & calling Paul since then with barely any response. He has told me numerous of times that the contractors were going to come to finish my deck & then the day of, he will not show or call me to let me know what's going on.
  
  Sunday, Dec 11, I called him as one last attempt before suing & asked him what was going on because he has not been answering my calls or texts. He stated that he had some personal stuff going on with his nephew & that the contractors will be there Mon Dec 12 between 10-10:30AM. The next morning, no one shows up. He texts at 9:40AM, saying that his helper called out & he was making arrangements to have the materials delivered. He never showed up or came to the house.
  
  At 2:30PM I then requested to have my money returned. He never responded to that either. I know I have to file a civil suit and not only that get another contractor to finish up the deck as we have no deck and cannot access the back of my yard.
  
  I began looking up his company and saw that this is what he does, and he has been sued numerous times. With him currently being sued now. He has a scheduled court date Jan 2023.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract -August 3, 2022 Told him wanted to cancel the kitchen on August 5,2022. Company- Commserv llc - Paul ******* I gave him a $6,600 ck on 8/03/22. He and 1 other man came to my house on Friday 8/05/22. Now Paul ******* being President of Commserv llc, I took him to come in and over see the job of tearing a doorway out so I could get a refrigerator in, but he was a worker.came 9am left 11 :44 get lunch never came back till after 2 only worked approx 3hrs.total. I went to the bank and the ck $6600.00 He cashed on August 4th. Now I have 7 business days to cancel and he has already cashed my check. He told me doorway $1200.00 but giving it to me since I orderedwhole new kitchen. His fax # does not work. And he only answers the phone when he wants to.He is not dependable. He stated all the new kitchen would not be in for 6-8wks. So I have to look at wood and broken plaster till then.He made it should when he took the job of making doorway wider, it would be finished in 1 day. He lies.He gives you a time and doesn't show up.I gave him a copy of the same letter I fixed you,but he threw his out of the truck onto the ground.I got his tag # and when told him that he did not like it a big. I owe him no more than $600. For tearing out my door entrance.he has not finished the trim etc.