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Business Profile

Used and Rebuilt Auto Parts

Gary's Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rear axle for my **** ***** Colorado. I was told the vehicle the axle was coming off of at Gary's Auto Salvage had ******* miles on it and everything was tested and before selling and worked. I picked the part up on Friday 1/27/2023 at 4:00pm. (the mechanic JUST got the part off their junk truck as I arrived) Today my mechanic was doing the install on my vehicle and couldn't believe the shape the axle was in. The parking brake was cut off, the diff cover had a hole in it, the wheel cylinders were so rotted that the brake fluid can't be bled and has to be replaced. When calling ****'s today to discuss this and ask why I was sold this in the condition it's in, his response was normally people would just buy the new parts to replace them. I reminded him that there was a 90 day warrantee on the part and "normally" would just be an assumption. I reminded him that we spoke in depth for a week about this part and why I needed it and to "Assume" would not be a professional thing to do. I paid almost ****** for a part that I have to put more money into to ensure it is safe! The gentleman on the phone brushed me off. I told him that clearly the price he sold this part to me for was considered a rip off to me and he laughed! He had no intentions on making anything right with me. Very unprofessional and I truly feel that he looked at this situation as a "take it and run kind of a deal because I am a female! Clearly when there is a warrantee on a part, it's the WHOLE part and NOT just parts he thinks should be covered. Very disappointed to say the least!

    Business Response

    Date: 02/15/2023

    THIS CUSTOMER WAS VERY DIFFICULT TO DEAL WITH AND DID NOT UNDERSTAND WHAT SHE OR HER MECHNIC WAS LOOKING AT //// I HAD HER RETURN THE PART AND GAVE HER TOTAL REFUND WITH NO RESTOCK CHARGE

    Customer Answer

    Date: 02/16/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Amber

     

     

Gary's Auto Salvage is NOT a BBB Accredited Business.

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