We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Office Supplies

The Mailing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

This profile includes complaints for The Mailing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Mailing Center has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid on March 16 $145 to pickup, box items worth approximately $3000 and get them ready. They originally had said itll be approximately $150 all together including shipping to my address, but they later changed the price to over $500 which is price gouging as *** and other carriers (the same carrier they would use) only charged approximately $100 for the shipment when i looked up. I told them that I don't want their shipping service and ill arrange pickup through a messenger, so they agreed as long as they don't need to prepare a shipping label. A messenger went to pick them up on Friday 3/17/23 and was told that the items aren't ready (although it's been there appx a week and I was told by the shipping service manager that its ready) I rescheduled the massenger to pick it up on the following monday 3/27/23 and the massenger was told by the shipping service employer/employee that I canceled it (while i have not canceled it) and he should just leave. They are committing fraud by price gouging and refusing to release my items worth several thousand dollars. At this point i suspect they possibly stole the items or etc. I asked them several times to release it however they have different excuses and reasons each time. Bottom line they got paid for the service and withholding my items.

      Business Response

      Date: 03/28/2023

      Greeting we were contacted by ************* to go to the State annex to pick up some stuff he purchased online, we gave a price based on what we were told we were told to pick it up and a credit card would be provided.We also had a conversation we do not do third party billing and that would pick up the product and pack it and ship it.We pick up the product and it was bigger than we were told it took two large boxes after packing there for the price was different. The pick fee is $45.00 packing fee is $65.00 storage fee is $35.00 Total of $145.00 The shipping of the boxes are$223.95 and $108.00 total of $331.95.As stated we do not do prepaid billing weather it is ********* or freight company's.  We are not a *** store we are and independent packing and shipping company.We provided the service you ask for on the information you provided if information would have been correct we could have given a better quote the quote was based unseen. Now you are trying to send in a prepaid shipper to retrieve the product. You can have them returned to the ************** or pick them up your self. Attached are copies of e-mails       

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into The Mailing Center to return an Amazon Book rental. Amazon sent a scan code to affix to the package in order to return the book. I had the scan code in my e-mail. The young man at the counter said it would be a **** fee to e-mail him the bar code to print and affix to the package. When I went to pay I noticed an additional fee of **** and he said I was charged that fee because I used a credit card to pay. I had been charged this same fee previously when making a purchase using my debit card and at that time I relayed it is against the law to charge an additional fee to simply use my credit or debit card to make a purchase. I continued with paying and left, I thought he was going to speak with the owner about this; however, I was again charged an additional fee today for using my credit card.

      Business Response

      Date: 11/29/2022

      Greeting I know that sometimes thing can be confusing and t this is one of those thing.After 2017 the law changed  According to ***** law I can charge a fee as long as it is posted tell the customer what the cash price is a and the credit card price is. In this case there is a $1.75 difference if you pay cash and that is all transactions.This is posted on the counter( ***** business are *** to show one price for the product and another for the processing fee which is $1.75)    

    The Mailing Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.