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Business Profile

Retail Florist

Ann's Flower Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for flowers online to be delivered to a grieving family. Ann's Flower Shop had a hard time doing the delivery and it wasn't delivered in a timely manner. I called them to cancel the order. They canceled the order and never delivered the flowers, however, I did not get refunded.Date of order: 10/19/2022 Amount of money I paid business: $89.56 What the business committed to provide: Delivery of flower bundle to grieving family Nature of dispute: Never delivered, never gave refund but insist that they have refunded me (I have credit card records to prove I have not received a refund). I requested that they mail me proof that they refunded me, they mailed me a piece of paper highlighting at the bottom , "Apple Pay Refund, ***********************, $89.56, 10/19/2022, 1:16:15 PM" but it doesn't prove or show to me where my money went. Whether or not the business has tried to resolve the problem: They told me they would refund me and they told me they have refunded me but it has been 41 days and I still don't have a refund on my credit card. Order number on original order: ************************************************* as "proof": ***** I have attached the piece of paper they mailed me as "proof" of refund, my original order confirmation and credit card records that show that I did not get refunded.

Ann's Flower Shop is NOT a BBB Accredited Business.

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