Complaints

This profile includes complaints for Don's No Preference Towing Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Don's No Preference Towing Co

  940 Washington St N Auburn, ME 04210-3886

• 

  Don's No Preference Towing Co

  PO Box 283 Auburn, ME 04212-0283

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dons No Preference Towing in ****** ***** was over paid for a job and wont refund the extra $100 owed back to me. I paid in full for a tow job which I have the receipt. Then my insurance company was supposed to refund me $100 (which is what my insurance covers on my policy) but the insurance company paid Dins Towing the $100 instead of me. Dons towing is now refusing to pay me the $100 back. Not only arent they paying me back but the owner *********************** patronizes me for asking for my $100.00 Asking me if $100 means that much to me Poor business at the highest degree! They might be doing this with other people whose insurance is paying and Dons is pocketing the money. Theyve lied to me telling me a false name of the owner. Its just unbelievable! They wont speak professionally and I refuse to be mocked. When I explain things to them, they cut me off or hang up on me. I feel like I have no where else to turn. At this point, Its a about the principle not the $100

  Business Response

  Date: 08/23/2023

  We here at ***'s went above and beyond to try to get to the bottom of this situation-correctly. The incident happened 1/31- and last night (8/22) you said you did not call your insurance until AFTER you paid. I have the proof (attached) that we had payment FROM all state before your payment. The email FROM allstate is also attached- stating that we do not owe you $100.00. 

  In this complaint you said that we were are refusing to give you the $100.00. When we spoke last night- you were going to get the $100.00 that we don't legally have to give you- since your insurance company stated we do not owe you anything. We were going to send you the $100.00 just because of this whole ordeal. We did not lie to you about the owner- there are currently 2 owners of this business- I'm sorry you had a poor experience with us here at Don's. 

   

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  I need to see what date that email from Allstate dispatch was sent to Dons Towing. The problem is, the dispatch attachment only provides the information on when the tow occurred but NOT the date of which Dons towing was paid by Allstate for the tow job on 1/31/23. The email attached proves that Dons Towing was paid $100.00 on my behalf AFTER I fully paid the tow bill. The tow would never have been completed if it wasnt paid in full. Allstate didnt pay Dons Towing $100.00 until AFTER I already paid. The job was $200 (which i have the receipt) THEN Allstate sent Dons Towing $100 extra Only after Allstate paid the extra $100 did Dons Towing say it was a $300 towing job! I still have never seen any proof that the job was $300 OR that Allstate paid $100 BEFORE I paid $200. 
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 08/28/2023

  Please see all attached info.