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Business Profile

Car Wash

Fast Eddie's Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the company on September 19th, 2023 requesting help with canceling my membership. They responded asking for additional information, I submitted the information on Sept 20th via email. They continue to charge my credit card $29.99 for something I will not use, their car wash damaged my car! I filed a complaint with my credit card company and was refunded the last time this charge went through however another charge just posted today. I want my money refunded and my membership canceled please.

    Customer Answer

    Date: 10/30/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 11/07/2023

    ******************* - Site Manager, *********************************. I have reviewed my emails and do not have any matching the contact information provided. 
    ******************, n****[email protected].
    After reviewing our systems I was able to find an account with that name, I have Terminated the account as of ************ as this was the earliest date I personally could do so. There is also a refund amount processed for $15.48 returning to the card on file for the remainder credit of the month.

    Customer Answer

    Date: 11/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

Fast Eddie's Car Wash is NOT a BBB Accredited Business.

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