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Business Profile

Lawn Maintenance

Turf Doctor Lawn & Pest Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Turf Doctor Lawn & Pest Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Turf Doctor Lawn & Pest Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am harassed by this business in regards to disputing a charge for a service that they provided on 10/25/24 that I did not consent to. On 10/25/24 I got a text message asking me to rate my tech on his service. I wasn't home and confused, so called Turf Doctor directly and spoke with one of their ***** asking why I needed to rate a service when I hadn't requested/been informed I'd be getting any service in the first place. The *** said "our technician just did your last mosquito/tick treatment at your house" to which I explained that I hadn't been informed of this, did not consent to it, my lawn wasn't mowed, leaves all over the place, and had been re-landscaping my entryway. I explained that it was a waste of product as my property wasn't p***ared for treatment, and I'm signed up for advanced notice of any treatment. She looked at my account and confirmed that I was signed up for advanced notice, said she wasn't sure why I wasn't given a heads up, but that treatment was provided on top of everything anyways. Completely disrespectful, and I ask to terminate my account with them entirely, which she agrees to. A few minutes later I get a message thanking me for my payment that I did not approve on my end and they must have pushed through their autopay. I didn't request this service so I had no intention of paying for it. So I contacted Fidelity and let them handle disputing the charge. Turf Doctor is using a personal email outside of their company email, because I had requested to deactivate my account and communication preferences, to harass me for their money. They have sent me threats of breaking contracts, and the contract was from 2020 where I was paying $62 for each service. They've made rude, judgmental, inaccurate claims that I'm in a financial hardship and that is why I disputed the claim, because I had called up a few months ago when I realized that my treatment cost had gone up from last time I looked (62 to 100) despite less area to cover now.

      Customer Answer

      Date: 11/18/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 11/25/2024

      Account # ************** # ********** whom it may concern, 11/19/2024I am reaching out as we have received a charge back on a payment that the customer knowingly made to ********************** Lawn & Pest on 10/25/2024. As well as a complaint made to the Better Business Bureau via the customer. Attached are the documents needed to address the dispute the customer is making. Below is a brief overview of the timing of events. The technician reached out to ******** on October 24, 2024 via text message. Text message is her preferred mode of communication as indicated on her account. The tech informed her that he would be at her property on October 25th for her scheduled mosquito & tick application. She did not respond however that is not a requirement it was simply notification that we would be there as we have done for several years for her and all our customers. The tech went to the property on October ******* and completed the application. ******** called the office later that day and canceled her account. We had no issue taking care of her request however she had a remit balance of $90.50 for the treatment she received. The remit balance was paid related to the customer preferred mode of payment which was autopay and the account was closed as requested. On November 1, 2024 I received notification that there was a charge back on our account for the balance of $90.50 made by ******** *****. I made the adjustment to her account to show that she now has a remit balance and I reached out to the customer. I was sent to voicemail, where I left her a message requesting that she give me a call. I also followed up with an email at which time showed that ******** went into her account and changed her email preferences. I sent her an email via my Turf Doctor work email. We shared several emails and the customer insists that she is not paying for this treatment as she did not give consent regardless of our communication with her, documentation of her service agreement(Valid for 5year from April 2020 when she signed) and copies text messages. ******** has received prepay letter annually that indicates the cost of the upcoming season. There was no dialogue with ******** regarding any concerns with any of the pricing. Please consider payment back to the Turf Doctor for services rendered.
      Thank you
      ****** ******
      Office Manager
      *************
      **********************************************************************

      Customer Answer

      Date: 12/02/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Please view prior attached documentation, showing previous message from technician with no notification by him in October. Also view attached contract stating that services for the year total ******, and documentation showing that I have in fact paid more than that this year with 3 services totaling ******. I did not get notification of any **************** and have paid what was "contractually obligated" based off of the contract the business is referencing from years ago.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    Turf Doctor Lawn & Pest Services is NOT a BBB Accredited Business.

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