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Business Profile

Orthodontist

M K Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

This profile includes complaints for M K Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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M K Orthodontics has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orthodontic contract for 26 months treatment signed 12/8/2020. My ex-husband and I each paid 50% of the balance remaining after insurance (****** each). With expectation that our *two* dental plans would each pay their share of the remaining ******* balance. Through 8/01/2021 my dental insurance (metlife) paid more than my share ******* $ and "final payment/treatment complete" noted on the statement. Then a 1/13/22 metlife statement showing MK Ortho had been OVERPAID by ******. Noting MK failed to bill primary insurance. 1/2021 through 8/2024 did not receive a single statement or bill from MK. Not a word. Then 8/2024 they sent word home via my kid "Owe 564.00$". Called MK explained metlife paid in full etc. MK: "No - this is your balance, your unpaid insurance" I called metlife, told they WILL pay "Have MK rebill ******* then ******* will pay" Advised MK of this - they ignored, refusing to rebill. "You have too many insurances..." (?what?) and chose to send to collections. Called again today re: status of rebilling. Met with absolute refusal to rebill insurance & fix THEIR BILLING ERROR. MK: "ask your insurance to reimburse you". Me: "I need a receipt of some kind to get paid from insurance - you have never sent a single scrap of paper, never sent a single bill" MK: "Use the contract you signed" (of course that wont work it shows NOTHING about who paid what). Summary: MK billing error. Waited almost 3 years to let me know. They refuse to fix THEIR ************** my insurance properly. Now I am stuck in collections for a mistake THEY MADE and refuse to fix.

      Business Response

      Date: 02/11/2025

      I am writing to address the outstanding balance on ********* account. As per the signed contract, ******* acknowledged responsibility for any costs not covered by insurance. We have diligently billed multiple insurance providers due to frequent changes in coverage throughout her treatment. However, it is the patient's responsibility to provide accurate and current insurance information, and we explicitly inform patients that we are out-of-network and bill insurance as a courtesy only.

      We have had numerous conversations with ******* regarding this matter. Unfortunately, she has been aggressive and uncooperative with my staff, refusing to acknowledge the explanations provided. ******* was sent to collections last year and was fully aware of the outstanding balance.

      I assure you that our office staff has followed all protocols regarding insurance billing and communication with *******. Despite our efforts, she has threatened myself and my staff with complaints if the debt is not forgiven.

      I have attached all contracts and documents signed by *******. 

    M K Orthodontics is NOT a BBB Accredited Business.

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