We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pharmacy

Community Pharmacies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for Community Pharmacies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Community Pharmacies has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Community Pharmacies

      16 Commerce Drive, Suite 1 PO Box 528 Augusta, ME 04332-0528

    • Community Pharmacies

      244 Main St Saco, ME 04072-1509

    • Community Pharmacies

      268 Water Street Randolph, ME 04346

    • Community Pharmacies

      365 Lower Main St Gorham, ME 04038

    • Community Pharmacies

      2402 US Route 2 Unit 1 Bangor, ME 04401

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday 5/10, I received a phone call from Community Pharmacy as I had a prescription called in to them by my doctor. The person who called took down my debit card information, and sent my package via ***** I called back for the tracking information, and when I looked at the tracking information it had gone to ***************. I called the pharmacy back Monday 5/13, and asked if they ever have prescriptions sent from ***** to an address in ***** go to ***************. He said no, it should stay in *****. He confirmed the address it was being sent to, and it was accurate. My reason for this complaint is because my debit card information in it's entirety was sent in the package that someone opened and stole my prescription. Now, because of this I have had to cancel my debit card, and stop all of my auto-payments until my new card is issued. My debit card information should have never been sent through the mail. I want a response as to why this happened in writing to my email.

      Business Response

      Date: 06/03/2024

      We have already addressed this complaint with our customer. A package was mailed to her at the correct address via the post office, but the post office mistakenly sent the package to *******. We are located in ***** and the customer is located in ***** where her package was addressed to be sent. When we were made aware, we immediately took steps to send the package. Again, unfortunately the original package, which you SP s sent to the wrong address was stolen and open. We discussed with our customer how the post office sent her package to the the wrong address and someone also committed a crime and opening her mail at this address. We are under the impression she has also filed a complaint with the post office. Regarding this incident. Our staff has been retrained in the importance of not including payment information.

      Customer Answer

      Date: 06/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Community Pharmacies is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.