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Business Profile

Cell Phone Repair

CPR Cell Phone Repair Bangor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for CPR Cell Phone Repair Bangor's headquarters and its corporate-owned locations. To view all corporate locations, see

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CPR Cell Phone Repair Bangor has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left Phone at the business for over a week and they were supposed to fix my broken screen they ended up breaking the back of my phone and then after replacing the screen they said they were putting Adhesive down. I told them that would be fine as long as It was together correctly I showed up to pick my phone up I went to my vehicle and was looking at the phone the back of the phone was open and making the screen flicker and messed up My phone went open activating And do anything So I went back inside I told them they did not fix it I dropped the phone on the for but While they fix the screen they ended up damaging the phone So I asked for my money back They said that they don't do that that they use specific adhesive and that they would reapply it. I said I wasn't gonna be happy unless it actually worked I then left it there 3 more days and went to pick it up again the same issue happened. I then asked for my money back they refused and said when it messed up they'd re super glue it. I then explained that no super glue should of been applied only adhesive. The phone is ruined and hasn't been used due to the back being off it messed the screen up. I paid the company to fix the phone not break it more.

      Customer Answer

      Date: 02/02/2023

      I have not heard from the business in response to my complaint.

    CPR Cell Phone Repair Bangor is NOT a BBB Accredited Business.

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