We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Eastern Maine Medical Ctr CU

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Northern Lights Eastern Maine Medical has mis-****ed every visit I have had for the last 3 years. The worst was the birth of my son, which required a health advocate to step in and resolve. In all cases, their admin team has taken my insurance information, not used it or used it incorrectly to **** charges and then put up ridiculous barriers to resolve the ****, including telling me 1) their phone customer service couldn't pull up a **** I'd paid online because the systems are different so I could not confirm payment 2) that even though I have signed documentation for every visit stating my specific health coverage info, the hospital had not delivered it and so it was charged incorrectly and that they could not show me any of the online or paper records I had signed stating my insurance. 3) that they would not confirm via any means (phone, email, etc) that they had received full payment and I would only be able to confirm it was NOT paid if I received another ****. 4) that once I received another **** that it was not related to phone or online payment systems because it was a paper **** and therefore did not necessarily reflect payment made via another means. 5) Been told payment was not received and when I tried to provide my receipt info with account number and payment number and all the confirmation numbers was told that they could not look them up unless I FAXED the documents to them and required me to fax my reciept to them of a payment I'd already made or threatened collections 6) and most recently I waited over a month to schedule an MRI because they would not scheudule until insurance approved it and then they did not even **** it to my insurance, but just ****ed the whole thing directly to me. I've requested discounts or literally any acknowledgement of the many many hours I have spent just trying to pay my medical ****s and get confirmation they are paid and have received nothing. I don't trust **** amounts. I feel hopeless. I'm scared to see a doctor.

Eastern Maine Medical Ctr CU is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.