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Business Profile

Land Surveyor

McNally Land Surveyors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Land Surveyor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ***** McNally on 4/8/24 regarding a boundry survey. We spoke in depth regarding what I needed. He informed me that it would be $3000. I agreed to the price and he agreed that the survey would be done before 7/1/24.He sent the contract and invoice via email. I paid the retainer and received the receipt. I attempted to contact him via email and phone several times. Email on 5/8, 6/23 and 7/22, all of which have not been responded to. I have left him 6 voice mails, all of which have gone with out response.I need the survey so that I can get an appraisal done to be able to sell 4 acres to my daughter. If this had been done by the date promised, my daughter and grandchildren would have been able to get into their house before winter.

    Business Response

    Date: 07/30/2024

    Good afternoon, Crystal.

    I just wanted to follow up here with you to let you know that just I responded to your email dated 7/22/2024, and I plan to finish your survey. I plan to do the field work by the end of Tuesday next week and to deliver the documents by the end of the week.

    Sorry for the delay as I've taken on too much work. I also don't typically go through voicemails and email is the best way to communicate. I do not have your phone number in my contact list but will add it.

    I will email and/or give you a call when I plan to do the fieldwork.

    Thank you.

    ***** McNally

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First contact date with this business was made back on 5/18/22. Since then, we have been ignored, not received return calls for the most. Attached, you can see that there were a few more conversations with Mr. ********************* all of which have not happened to date. He has not contacted us for some time now, and continues to ignore us with no call backs or return emails. I have called another surveyor this morning to start all over, as it has become apparent that this company is now not going to come through with what he said.

    Customer Answer

    Date: 10/29/2022

    I have not heard from the business in response to my complaint. It is still very frustrating to me. Please continue to reach out to this business for an answer. much appreciated, ******

McNally Land Surveyors is NOT a BBB Accredited Business.

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