We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Services

Broadway Veterinary Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog was pregnant & in very critical condition resulting in the medication that was given. Even after the information I had given the vet at the time. She was seen same day by an ER vet, who told me the medication given by this vet was what caused her critical status. Regardless of the concerns I expressed, I was not respected, or listened to.Recently she was critical & was yet again, turned away. This has not happened one, twice, not three, but multiple times by this office.

    Business Response

    Date: 10/14/2024

    The pregnant dog situation happened in 2023. This client refused diagnostics when her dog was pregnant, and potentially in labor. ** were not given clear information from the owner in regards to when pregnancy could have occurred (so wouldn't know when to expect full-term), or when labor started, and the owner had limited funds. The owner agreed to giving ******** after 1 xray to confirm no pups were in the birth canal or in the wrong position, and then took her dog home for the day. The dog went to the e-vet that evening when she hadn't yet given birth to any of the puppies, and was taken in for an emergency cesarian. The pups were all delivered and lived, and the mom did well after surgery. ** don't know what was said to her by the e-vet, but we gave a microdose of ******** here, with the instructions that if signs of labor continued, the dog needed to be seen ASAP.

    Recently, the owner called us to let us know that her other dog was lethargic and "acting off." But she had no idea why as p never leaves her side. At that moment we did not have any openings as we were down a dr. ** did put the pet on a call list for the following day and also recommended the e-clinic. Told the owner not to wait if she thinks it becomes urgent as we cant promise we will have people cancel for the following day and we will still be down to 1 Dr at that time. The owner understood and wasn't upset. The next day she asked for all her pets things to be sent to ****************. No staff here ever yelled or cursed at her. ** did ask if she was transferring permanently and the reason, to try to correct any potential issue. 

    Just for your knowledge, we have gotten her pets in before for urgent care situations within hours. ** can't guarantee same-day availability. ** have also paid for her pet's needs out of our Angel **** before when she was in need, so we definitely haven't historically treated her badly across the board. 

     

Broadway Veterinary Clinic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.