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Business Profile

RV Repair

Webbs RV Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2022 we took out 24" Riverside Intrepid trailer to Webbs RV to have repairs done for damage when we hit a low tree branch. It included replacing the roof, ladder and awning. April 14, 2022 Webbs submitted a claim to State Farm in the amount of $4,509.24 and was paid $2827.43 immediately with $1681.81 to be paid by us when repairs were completed. Our trailer has been sitting in Bangor since March, 7 months, and as of last week is still not repaired. I have sent emails, made phone calls and have had no positive response. In the last conversation with "Will" we were told "of course we couldn't repair your trailer during our busy time", and he wanted the trailer left over the winter so they "could get to it". We have not had the use of our property for the best part of a year and there is still no repair date in sight. Since Webbs was paid the claim money, there is no recourse from out insurance company. We are left with hiring an attorney and suing to get our property repaired, or claims funds returned and take our trailer elsewhere after 7 months of inactivity. When I inquired initially as to the ability of Webbs to repair our trailer I spoke with "Cash" who assured me they would and could do the job. Webbs part department was unaware that we have been waiting 7 months and ***, with whom we spoke was shocked it has been so long. This company is totally unprofessional at best and a fraud at worst.

    Customer Answer

    Date: 10/30/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    RE:  complaint #********.  I received a phone call from the business and we are working together to address the situation. At this time they express interest in resolving this matter to my satisfaction. 
    Regards,

    *************** ****

Webbs RV Center is NOT a BBB Accredited Business.

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