Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance USAA provided roadside assistance for my car on Saturday 1/14 to be towed to a dealership. My towing expenses are covered 100% meaning no out of pocket expense. ***** the owner and tow truck driver tried to extort $75 from me saying I had to pay it or he would bring car back to where he picked it up, after he already had on truck! My roadside called him and I believe paid this $75 extortion fee to get the job completed. Come Wednesday evening, I get a call from ************* saying they received a tip stating he had planned on going back after closing to take my car to impound it to demand more money from me. Luckily the car was inside the garage so he could not get to it! Not only that, when VW test drove it after fixing the issue they noticed noise coming from the back, surmising he must have put the car's emergency brake on either before putting it on truck or after, (I'd have to guess after since he argued with me about the $75 fee after car was on truck) which in turn cased damage to back brakes needing them to be fixed! there was ABSOLUTELY no issues with the back brakes nor any sound coming from back end BEFORE he towed the car! I want $500 to fix the brakes and towing credentials terminated! He should not be towing anyones car and I guess this is his habit.. tow someone's car who has roadside, extort a fee, then if he does not get said fee goes back and take the car back and impounds it illegally!!!

  Business Response

  Date: 01/24/2023

  
  
  Typically you do not have to pay anything when your insurance requests that a car is towed. In this circumstance, you were informed, on a recorded line, before the car was loaded on to the flatbed, that you would be required to pay an overcharge fee of $75 which you agreed to. Upon contacting you to collect the overcharge fee of $75 we were told that you will not be paying because you believe that you were not required to. We are still seeking compensation for the towing job which was completed. As far as any damage to your vehicle and compensation that you requested please provide proof of damage as well as a description of the repairs necessary and photos. While we typically do not accept fault for any damage done to vehicles towed that are nit operational to or from a licensed auto repair shop, in this case we may be willing to provide minimal compensation with any and all fees still owed for the tow deduced.  Please respond to this message or forward any information to 
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  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **********

   

   My insurance is handling this!  I do not owe nor did I ever owe anything!!  You are a scam artists who tries to take advantage of people in a bad situation and you should be ashamed of yourself!!  You go any where near my property, I will call the police and they have already been notified!  MY INSURANCE SAYS I OWE NOTHING!!!  You have an issue you take it up with USAA as they have very specifically told me not to give you any money!