Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13th, 2021, I brought my 18 year old cat to Belfast Vet Hospital, to have *************************** put her to sleep. She was blind, deaf, and suffering. I called first, and was told I needed to make an appointment. So, my poor cat had to suffer for 2 more days, which is cruel. I was also quoted a price on the phone of $150.00, but when I brought her in, they told me it would be $155, and if I wanted a private cremation, it would be over $300, which I didn't have. I expected after mt cat passed, she would be held for a mass cremation. Instead, *************************** coldly, told her Vet tech to put her in a box, and send me on my way. I was distraught over the loss of my cat, and was left to find a wat to "dispose" of her body. I've never heard of a Vet doing such a thing to a pet parent. It was cruel and heartless! I want her and the hospital investigated, to see if in fact they have a freezer to keep pet remains in for mass cremation. I, myself, have worked as a Vet tech, and have never seen someone have to leave an animal hospital with their dead animal! This was such a cruel act, I want something, anything done, so no other pet parent has to go through the emotional pain I did. Thank you, and I'll be waiting for a response. ************************* ************** ***********************

  Business Response

  Date: 09/28/2022

  ****************** had services performed at our hospital last year which she was appropriately charged for. We do not allow billing, a fact she was made aware of prior to the appointment. She was provided with options for cremation through our facility and an estimate for those services. It is the owner's responsibility to take care of their pet's remains after euthanasia, and she did not wish to pay for cremation at our facility.
  
  

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I am shocked that a business would respond to the BBB with an absolute lie! I was only offered 2 options, either spend over $300 to have my cat privately cremated, or take her dead body to dispose of it myself. I paid $155 to have her put to sleep, this should have included a mass cremation, which I was told by ****************, was NOT an option! I am outraged about this entire situation, and want to be re-enbursed the money I spent. I also NEVER want another pet parent to ever have to go through the kind of trauma this caused! Thank you, ************************* **************