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Business Profile

Window Glass

Dirigo Glass Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023 I placed an order for a replacement window pane with ****** glass over the phone and paid $70 towards the overall cost which was about $220. I told them that I would not be bringing the window in until the weather warmed up in late spring because, the broken glass was in my bedroom and where it was December I could not remove the window because of the temperature. On June 29, 2024 I called Drigo glass in that conversation. I told them at some point I still planned on bringing the window in I just wasnt sure when it would be . I called them September 23, ******************************************************************************** that they considered it abandoned property and my deposit is gone now. I said what do you mean my deposit is gone and they said because they ordered that replacement window pain in December that They considered it abandoned property because I waited so long to have them put it in my window frame and I said why was it never relayed to me that my deposit was going to be forfeited if I did not have this done within a certain amount of time? I spoke to somebody on June 29 and said I would be bringing it in before the winter of 2024 and their response was, thats fine just let us know. September 23, 2024 is not winter yet so I dont understand why the window pain was returned and why they are keeping my deposit , they told me if I wanted to order another window I would have to pay full price. I am disputing this because I kept in contact with this company during the time between when I ordered the glass in December until now so they knew very well that I had not abandoned the window pain there so they had no reason to return it, also, its a standard size piece of window glass so it makes no sense that they would return it to begin with. I talk to several other glass repair companies that Said they would have kept it because its a commonly sold size.

    Business Response

    Date: 09/30/2024

    Please find our response to Ms. Garton's complaint attached. Please let me know if there is anything else needed to resolve this matter. 

    Best Regards, 

    Jessica A. 
    Dirigo Glass 

Dirigo Glass Inc is NOT a BBB Accredited Business.

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