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This profile includes reviews for Mathews Brothers Company's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromGregory L
Date: 07/12/2024
1 starGregory L
Date: 07/12/2024
My wife and I bought 14 *******'s Brothers ******************** windows in our ***************** home because we thought the quality would be worth the higher price of this window line but almost 50% of the windows had problems during installation and the "lifetime warranty" was not honored for two of the windows that will not open and close properly.*******'s Brothers will not honor their "lifetime" warranty (after only 1 year) because they claim the sashes on these two windows got warped from heat experienced in storage but the windows were stored inside a well ventilated inside room out of the elements and the windows were signed off for storage by the building supply store. The storage of the windows was the same as if the units had been installed in the house.*******'s Brothers windows warranty is not as advertised and the window quality is subpar for the expensive price. It's a shame because we bought these windows hoping to support local manufacturing and in return have lasting windows for the lifetime of our home. Very disappointed with the outcome and our decision.
Mathews Brothers Company
Date: 08/27/2024
Limited Lifetime Manufacturers Warranty
Product Limitations:
Mathews Brothers Company (MBC) shall have no responsibility or liability for:
Defects or failure caused in whole or part by improper handling or storage, or by installation not in accordance with good building practice or MBCs written instructions
Defects, damage, distortion or misalignment of frames or sash caused in whole or part by installation methods..........
Upon investigation it was discovered that the windows were in storage for approximately 12 months before the homeowner executed the installation themselves. When it was determined that the issues as presented were not covered by the warranty due to improper handling and/or installation, Mathews Brothers offered multiple remedies that were all declined by the homeowner.
There is no process or paperwork in place where Mathews Brothers or our Dealers "signs off" on handling and/or storage.
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