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Business Profile

Dog Training

Canine Academy of Berwick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $3900 for a board and train program to **** ***** ***** and Canine Academy of Berwick.While **** stated she could not guarantee any specific outcomes from the training she did make several promises that were not kept:1. My dog would not be put in a crate and would be housed in their front room 2. My dog would be on his vet prescribed meds for only the first couple of days until he settled into the unfamiliar space 3. My dog would have two hours of training a day with emphasis on working with his reactivity 4. My dog would have a 24/7 camera so that my family could "check in on him".5. My dog would not be left alone 6. I would get daily progress reports 7. The first week would be an adjustment period, second week would be evaluation, then 2 weeks of training after which if there wasn't any marked improvement she would be willing to keep my dog extra weeks for as many weeks as it would take because she cared about my circumstances.What actually happened was that my dog was kept sedated for a month, eventually moved out of the space I was told was his, had limited supervision and was left unsupervised for large periods of time, did not have any camera coverage, and was only let out for potty breaks and means 2 times a day. Later **** moved my dog out of the facility altogether, gave him meds I had not consented to, and was keeping him locked in a crate in her home's basement 24/7 with someone coming to the house and letting him out a couple times a day. No further training was done.When my dog came home to me he was clearly drugged. He smelled horrible and was overweight and had open sores on his front paws.

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company to train my dog with acclimation to children. The worker did not introduce my dog to children throughout the entire duration of training. The worker was seen on ring cameras in my home using her phone throughout sessions. The issue was addressed with the owner of the company. The owner, ****, offered a full refund to my account. It has been 3 weeks and no refund was credited. I have attempted to contact the company 6 different times with no answer.

    Business Response

    Date: 01/05/2025

    While our company has a clear policy of not offering refunds for services rendered, we always aim to maintain customer satisfaction. In this particular case, despite completing the majority of the scheduled services, we have made an exception and issued a full refund. Please find the receipt for the refund attached for your records.
    While we typically adhere to our no-refund policy, we recognize that making this exception is important for maintaining a positive relationship with our customers and upholding the integrity of our business. Thank you.

Canine Academy of Berwick is NOT a BBB Accredited Business.

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