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Business Profile

Lawn and Garden

Bradstreet Lawn & Garden

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

This profile includes complaints for Bradstreet Lawn & Garden's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bradstreet Lawn & Garden has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business ordered me a recoil for a generator. When I installed the part it broke on the 2nd pull. When I tried to get a replacement or a refund the president of the company screamed and belittled me and told me I would not get a refund because he doesn't carry that part in store but he sold it to me and that even though all the parts in the boxed were used on install he says that in his eyes he can see that the drum wasn't used to install and that's why it broke so its not his problem. So now I'm out 80$ with a defective part and not sure what to do with it besides throw it out.

      Business Response

      Date: 12/29/2022

      ******* did not get screamed at and belittled because he wasn't even in the store. His wife came in and demanded a new part in which i looked at the broken part and the starter cup that comes with the rewind that was never installed. She called ******* and as he is screaming at his wife and said that he didn't replace the starter cup because it looked the same and his wife confirmed that was what was said. This part was ordered as a favor for a local construction company and no we do not supply parts for this brand or work on this brand of engine.  Somehow things got twisted and 2 of the rewinds got ordered.  One for ******* and one for the company so ended up with an extra. Being we had another we took the profit from the 1st sale and took it off the cost of the 2nd and sold the 2nd to her for $25.  Within the hr he was blowing up our ******** messenger in which I informed him he still needed to find the cause of the problem. The 1st one broke for a reason so is it just the fact that he didn't replace the starter cup? Maybe the valves are loose and need adjusting so it can't spin by?  Is the flywheel key partially cut?  Is the decompression release on the cam broken? If this job was done at a shop the shop would of had to eat the rewind because it was not diagnosed properly or wasn't installed right. In short his mistake cost him $26.38

      Customer Answer

      Date: 12/29/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    Bradstreet Lawn & Garden is NOT a BBB Accredited Business.

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