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Business Profile

Dentist

James A. Oshetski, DDS, Implant and Restorative Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and received appointments 4 times in the last 3 years for annual cleaning of my teeth and have yet to get my teeth cleaned but they had no problem billing my insurance company for 3 of the visits. I e visit after driving one hour each way they told me they double book appointments and could not see me

    Business Response

    Date: 11/21/2023

    We run a professional specialty office with multiple providers and as medical professionals we have a standard of care to uphold. Proper rapport,patient diagnosis, treatment planning and compliance is essential to building our patient-provider relationships. As part of this exam, we have a thorough review of medical and dental history as our health begins with the oral cavity. When treating new patients or inactive returning patients, dental cleanings are not provided until after a thorough exam and x-rays. This is an office policy and patients are told in advance.  While inconvenient for patient time management, we have no way of predicting the health status of teeth and the amount of time necessary to complete services until the examination is complete. Not every person needs a simple cleaning and until proper screening is completed this cannot be determined.

    We do not solicit patients and commuting to our office was a decision made by the patient.


    While we did make an administrative scheduling error with one appointment, the patient has only been to our office a total of 3 times in a 5-year period and has not returned for routine care as recommended. The services that have been billed to insurance reflect only services that have been provided.


    Rather than trying to resolve or address any complaints directly with a manager, the patient chose to become angry and yell until he was asked to leave. 

James A. Oshetski, DDS, Implant and Restorative Dentistry is NOT a BBB Accredited Business.

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