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Business Profile

Lawn and Garden

Brunswick Home and Garden Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023 Brunswick Home and Garden showed up to do maintenance on our stand alone generator. The technician said we needed a new generator. He decided not to service the generator since we would be getting a new one. He gave us materials to look at and pricing. In June we decided on the ****** and ******** at $7000 or less. They said they were out of stock but that they were on order. We offered a down payment and they said it was not necessary. For the last two months we've been actively trying to reach someone. I even got someone from a different division to deliver a note. They do not answer their phone, they don't respond to voice messages. What I want is for them to let me know what is happening and if they cannot get a new unit at least to service the unit we have. Thank you for your help

    Business Response

    Date: 01/07/2024

    Hi, this is ***************** with Brunswick Home and Garden Shop, Brunswick, *****. Complaint number is ********. And *************** on it a little bit later than I should. We got the letter on 18th december. We had a major power outage at that time and we have been out straight for 2 weeks since then, I have talked to the folks that are there. I had ordered them a generator like they had asked and we did try to get in touch with them once and they did not respond back to us. So I am not sure where the complaint is. I talked to them today at about 5 min before I am leaving you this message and left a message with them again. Spoke with a wife. She says the husband will call me next week on Tuesday or Monday to find out if he still wants the generator

Brunswick Home and Garden Shop is NOT a BBB Accredited Business.

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