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Business Profile

Wood Stoves

The County Stove Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pellet stove back late this summer,due to the warmer weather we didn't install it until a few weeks ****** we installed it had problem from the start smoke in the house,my husband figured out what was wrong it needed an air intake,so we've been using stove for 2 weeks it will fire up cycle thru then just quit, we called the county stove shop he said he'd call company 4 days later my husband called again for the disrespect tful owner to tell my husband yhe reason it quit is because we didn't but the ****** part from him *** it was operator error,so my husband told him we were going to return it.He stated under no circumstances would he return the stove!!Had bo resolution to our indie we don't want money back we need a stove that provides heat.We removed our furnace to use the pellet stove we have 2 in the house now!!So he gets to kerp ***** dollars *** were stuck with a pellet stove we can't use or fix there are no pellet stove repair people in our ********* I said it's bot the money it the point of buying an unusable product and he won't even replace it.

    Business Response

    Date: 12/10/2024

     I never said that I would not take the stove back. I never saw I ever would have fixed it. We did not say any of that. We had a technician call him 3 times, left messages each time to have him call the technician so he can get over and take a look at the stove. He says that he never called, but I just talked to the technician. He said he called 3 times left messages each time. The gentleman would not return a call to him so he could not go over to fix it to take a look and see what is going on with it.

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