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Business Profile

Heating and Air Conditioning

Nor'Easter Energy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired to install the new Rinnai IP120199C heat and hot water boiler. This company assured me that they could get a permit, the boiler, and install it in just a day. This company required a $3,500 cash deposit the week of October the 1st to buy materials and would install the boiler the following Monday October 7th. On October 7th, the scheduled install date, this company arrived late with no boiler, a piece of unpainted plywood and few 2x4s. This company insisted they should prepare for the boiler that was delayed but still supposed to arrive Thursday October 10th. That day, on October 7th, they hung a piece of plywood and met with a supply truck at my house storing some copper in my basement. They were gone before I returned for lunch but more disturbingly they did not show on October 10th either. After not hearing from the company on October 10th I contacted the boiler manufacturer ****** and inquired about the IP120199C. ****** said that the IP120199C has not been released yet and would not be available to the company. When I confronted the company regarding the Rinnai IP120199C being unavailable they tried to sell me a NTI and a *****. When I refused the other brands they informed me that they don't work or free, that I would have to pay for the materials they purchased and left in my basement and their labor. The company said that hed invoice me and refund the remainder of my $3,500 deposit by Friday October 18th. Friday October 18th has come and gone and they have yet to refund a single dollar. I understand this specific boiler is not available but I'm not the one who promised it. I don't mind eating the cost of a permit if they actually paid for one but at this point I feel as if them trying to bill me for materials and labor is a fraud. They need to come get their **************** out of my kids play area and refund my money. It's Monday October 21st and so far there's no invoice, no boiler and no refund.

    Customer Answer

    Date: 11/05/2024

    I have not heard from the business in response to my complaint.  They have not sent me a final invoice, have not removed their plywood and copper from the basement and have not refunded any of the $3,500 paid. By using the license number that the ******************** provided I have found that the State of **************** has suspended this license until 2027 for multiple safety violations and a refusal to address them.  This license has been suspended and is not permitted to install any gas equipment in the state of *****.  In the absence of a BBB resolution I will be filing a police report, bringing this to the attention of the ** and requesting that the **************** review the other licenses under this entity for unethical actions against the community.

  • Initial Complaint

    Date:11/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a heat pump installed by this busines. He actually left his ladder and I was told he would come back to finish up the wiring that is left exposed. He has never returned and the heat pump stopped working about 8 months after installation. I have reached out several times. He said, sorry, Ill be there this week. Thats been months. Now he will not respond to me

    Customer Answer

    Date: 12/03/2023

    I have not heard from the business in response to my complaint.

Nor'Easter Energy LLC is NOT a BBB Accredited Business.

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