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Business Profile

Veterinarian

Foxcroft Veterinary Services, P. A.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our dog, ***, was displaying limb soreness (she had trouble walking) and diarrhea. We brought her into Foxcroft Vet on September 08, 2022. She was examined by ***************************. ****** said *** was a few pounds over weight and suggested a diet change and a follow up appointment for October 06, 2022. No other diagnosis was made. Over the next two weeks *** continued to display worsening limb soreness, the diarrhea continued and she became more lethargic. We called Foxcroft Vet on September 23 and explained her worsening condition and that we were willing to pay any emergency costs for a visit. We were quickly told that her symptons were not life threatening and it was not an emergency or urgent matter. *** was rushed to the *************************** in ******, ***** on the evening of September 23. She was quickly diagnosed with Lyme disease. The vet at this hospital explained the limb soreness and diarrhea are clear signs of Lyme. This vet said we caught it just in time before any organ damage was done. Obviously, *** had Lyme when visiting Foxcroft Vet and examined by ****** on September 08.As a result of this, We would like a refund of the $322.77. This was a diagnosis that was completely missed by Foxcroft Vet, even though we made it clear to ****** that *** was displaying limb pain and diarrhea. This vet should not be compensated for missing a diagnosis and putting our pets health at risk.

    Customer Answer

    Date: 10/04/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/05/2022

    We will be contacting the clients directly to resolve this issue. 

Foxcroft Veterinary Services, P. A. is NOT a BBB Accredited Business.

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