Reviews

This profile includes reviews for Twin Elements's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Twin Elements

  958 Harold L Dow Hwy Eliot, ME 03903-3139

• 

  Twin Elements

  PO Box 550 South Berwick, ME 03908-0550

Review Details

• Review fromPaul L

  Date: 12/05/2024

  1 star

  Paul L

  Date: 12/05/2024

  I will not do business with this company again. Getting a refund involved returning their product which I expected, but I had to call back 26 days after the company received its product because the refund had not been processed. Beware the company charges a $10 per bottle restocking fee, or that is what they charged me. I was told the product has to go through a sanitization process, although none of the bottles had been opened.

  Twin Elements

  Date: 12/09/2024

  Hello ****,
  
  We sincerely apologize for any inconvenience this may have caused you. However, we do not seem to have an account under the email you are emailing us from. 
  
  To help us better assist you with your inquiry, may you please provide the following information  for us to look up the account:
  
  - Name:
  - Email:
  - Phone number:
  - Product name:
  - Order ID:
  
  Thank you,
  
  Sincerely,
  
  ***** *****
  Account Manager
  ************** 
  
  

• Review fromCharlene B

  Date: 10/27/2024

  1 star

  Charlene B

  Date: 10/27/2024

  I just placed an order and immediately regretted it. They say buy 3 and you get 2 free. I took that deal and was charged for all 5 bottles. Now I can't get in contact with anyone to resolve this. I also did not know I was singing up for more bottles until I started reading the reviews. Why would I sign up for mor deliveries when I don't know how the product will work for me. I left a message and need someone to contact me ASAP, since they're leaving me on hold.

  Twin Elements

  Date: 11/01/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $198.70 today. You should see a credit in your account in the next 5-10 business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

• Review fromDAVID O

  Date: 08/10/2024

  1 star

  DAVID O

  Date: 08/10/2024

  Purchased some pain relief gummies but in a confusing online checkout process they added extra products, adding $100 to my order value. Called customer service but no-one picked up. I requested order cancellation by email - they responded that they had cancelled my subscription but not the order. Er....what subscription??? They had subscribed me to monthly orders without my knowledge! By now extremely worried, I reported the transaction as a scam to the bank: they reimbursed me and changed my debit card number. Today, the order arrived so I have returned it at my own expense, using registered mail. Overall - a troubling and scary experience. Business practices at best unethical, at worst a scam.

  Twin Elements

  Date: 08/19/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Review fromNatasha Y

  Date: 07/05/2024

  1 star

  Natasha Y

  Date: 07/05/2024

  0 stars. 20 gummies $60 + tax.Gave me gas and an upset stomach.Save your money, this is not a reputable brand..

  Twin Elements

  Date: 07/08/2024

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  
  

• Review fromEd G

  Date: 06/02/2024

  1 star

  Ed G

  Date: 06/02/2024

  Unethical trade practices. Initially ordered a promo for $39.00. Credit card was charged $198.00. I have now received 5 more bottles which I did not order. The packing slip does not indicate the charge. If I am not refunded all sums charged I will turn this over to the office of the Attorney General for the states of ************** and *****.

  Twin Elements

  Date: 06/05/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.70 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Review fromRichard W

  Date: 05/22/2024

  1 star

  Richard W

  Date: 05/22/2024

  I received product that I never ordered. I tried to call to understand why, but they want so much information it felt like a phishing scam so I hung up. I have no idea if the product is safe so I will throw it away. If I see a charge on my credit card that I did not authorize, I will dispute it. What a joke! Stay away!

  Twin Elements

  Date: 06/05/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $149.91 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.
  
  Thank you for your patience and cooperation.

  Twin Elements

  Date: 06/06/2024

  Hello *******,

  We do apologize for any inconvenience this may have caused you. We would like to confirm that your Twin Elements subscription has been canceled on 05/23/2024. Rest assured, you won't receive any further charges. 
  
  Thank you

• Review fromCynthia C

  Date: 05/09/2024

  1 star

  Cynthia C

  Date: 05/09/2024

  We ordered a product for cbd gummies for male enhancement and what we received wasn't what we thought we purchased. I have been unable to contact them through the customer service line or the website provided on the packing slip. Just want to return for a refund of product. We have disputed this with our credit card company so are awaiting results from that. Also didn't see the monthly subscription so had to change billing card number so no future charges.

  Twin Elements

  Date: 05/14/2024

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a full refund on 05/10/2024 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Review fromByron O

  Date: 04/14/2024

  1 star

  Byron O

  Date: 04/14/2024

  They automatically charge you for subscription even though you don't sign up for it. They say you have to cancel in 30 days or they will charge $120. Cancelling is fine, however how can you cancel when you cannot login and no account. They have no phone number, no email, no way to cancel as no way to set up account to cancel. Reported to bank and the bank refunded the money. The product doesn't work but that is besides the point. Working or not working not a big deal but embezzle money from your bank account is a big deal.

  Twin Elements

  Date: 04/17/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  
  Thank you.

• Review fromMonet S

  Date: 03/20/2024

  1 star

  Monet S

  Date: 03/20/2024

  I too returned my product unopened with a RMA number. Still waiting for refund. Called customer service number I called to cancel my subscription and its disconnected!!Looking for new phone number to call.

  Twin Elements

  Date: 03/25/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

• Review fromAllen S

  Date: 03/07/2024

  1 star

  Allen S

  Date: 03/07/2024

  I would not recommend this company to anybody! This is a scam, they are crooks and their product does not work. Their customer service is the worst Ive ever dealt with and everyone that I talk to was more argumentative than they were at trying to help. I should have done more research before I ordered. Everything I find on the Internet are complaints similar to my experience I ordered five bottles of gummies on a one time purchase. The following month I received a bill on my credit card for another five bottles. Come to find that they had automatically put me on a monthly subscription.First time I called explaining this was supposed to be one time order, and I wanted to return them for a full refund. They offered me 30% off, and when I told them no they offered me 50%, another no I do not want these they offered me 70% off. After saying whats so hard to understand about I do not want these, and that I wanted to cancel the subscription, they finally canceled but hung up on me before I could do a return. The second time I called they again offered me discounts to keep the product and I explained I did not want them. I just wanted to return them for a full refund. Again on the phone for a very long time finally got an RMA number and was advised on the process to follow for the return. About a month of waiting after returning the product and not seeing a refund on my credit card, I had to call again a third time. I was told that I would be charged $50 restock for sanitizing bottles that were still in the original package that had not been opened. (Well thats what I think she said. All three people I talked to were very hard to understand.) I disputed that and they did take it down to $25 restock fee however, I am still waiting to see the refund reflect on my credit card statement. .

  Twin Elements

  Date: 03/11/2024

  Hello *****,

  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. 
  
  We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $25.00 to your account today. You should see the amount credited to your account within 5-10 business days. This refund is in addition to any refund you have already received for the returned product.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.