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Business Profile

Construction Supplies

Jordan Equipment Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Supplies.

Complaints

This profile includes complaints for Jordan Equipment Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jordan Equipment Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Jordan Equipment Company

      18 Blackstrap Rd Falmouth, ME 04105-2220

    • Jordan Equipment Company

      744 Clough Mill Rd Pembroke, NH 03275-3814

    • Jordan Equipment Company

      35 Daves Way Hermon, ME 04401

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/30/18 I purchased a new E85 mini-excavator and watched 11 appendages literally fall off the machine for the first six weeks as I demanded a replacement. Jordan Equipment owner laughed and proceeded not honor any aspect of a signed warrantee contract. the machine no longer functions and just a month ago that machine was still covered by ******* Implied Warrantee Law. Just last fall the 24 foot boom came loose and while it was free swinging and could have killed somebody, it poked a 3/8 inch hole in the fuel tank. Now it's not my fault the boom came loose but despite their learning about the boom and the hole, no service was performed by the dealership, This fall, actually one month away will be an entire year that Jordan has ignored that hole in the tank.

      Business Response

      Date: 09/29/2022

      When the machine was first purchased there were a few warranty issues that we had to resolve which we took care of at his home over an hour and a half away.  The "appendages falling off" I believe refers to the track segment bolts loosening up which was one of the warranty issues we took care of due to the undercarriage being painted before assembly, the cure was to remove each bolt and grind off the paint and then reinstall the bolts which cured the problem.  I don't recall laughing at him and certainly don't make a practice of laughing at customers.  I don't recall the exact timing but the customer expressed a lack of faith in his machine so we offered him extended warranty free of charge to which he never responded to.  I'm confident he received the paperwork because it was left on the seat of his enclosed cab machine.  The manager in ****** has called several times to have a conversation with the customer recently but his home phone was not answered and doesn't have a voice mail, his cell phone was called several times as well and not answered which doesn't have voicemail set up either.  The last time the manager in Hermon spoke with him we were told he wouldn't pay to have service travel to his home so he was told to transport the machine to our shop for service work.  We received the replacement fuel tank for his machine back in October of ************************* stock so if the customer would like work done to his machine he can transport it to Hermon and we'll be more than happy to replace the fuel tank and fix anything else he desires after he signs an estimate for work needed and provides a credit card for billing.  Without seeing the machine to analyze why the pin holding the boom in place came out it's hard to know for sure but this is something that typically happens due to not greasing the pin. 

      Customer Answer

      Date: 10/05/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

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