We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Harraseecket Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a guest for over 20 years at ******************* in ********, **, I went there last week and was disappointed in the changes to its menu and other services. I have a gift card purchased during ***** and wanted to discuss it with the current manager *****************************. I sent an email to which he didn't respond. I left a voicemail which he didn't return. I spoke with the front desk help who spoke with him and said that he was very busy with meetings but that he couldn't help me with the gift card issue. I sent him another email asking that he call or email me directly to discuss my concern, to which he hasn't responded. I find it highly unprofessional to ignore an email and phone call request from a customer with a concern. There is always time to pick up the phone and certainly to respond to an email in the digital age. His unprofessionalism is not in keeping with the spirit of this Inn as I've come to know it over two decades. The changes to the Inn since I purchased the gift card are disappointing and drastic to say the least. Its dining and hospitality options have decreased, de-valuing my purchase. At first, I wanted a refund of the balance since I can no longer use it in the same way due to the changes. However, ********************** dismissive and unprofessional attitude to a long-time guest has made the entire process distasteful. I would simply like the dignity of a response from the manager, preferably to my phone call, so that I can discuss the issue in a respectful way and come to some type of resolution. Thank you.

    Customer Answer

    Date: 09/26/2023

    I have not heard from the business in response to my complaint.  

Harraseecket Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.