We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

The Family Center Of Maine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for The Family Center Of Maine's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Family Center Of Maine has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • The Family Center Of Maine

      7 Railroad Ave Ste 317 Gorham, ME 04038-1546

    • The Family Center Of Maine

      261 US 1 Falmouth, ME 04105

    • The Family Center Of Maine

      28 Christopher Toppi Dr South Portland, ME 04106-6901

    • The Family Center Of Maine

      5 Stewart Dr Unit 201 Pine Point, ME 04074-2028

    • The Family Center Of Maine

      306 US Rt 1 Building B South Kezar Falls, ME 04047

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inquired to become a new patient with The Family Center Of Maine because of my PTSD and depression. I was sent information to create a portal and fill out health information. I then had a session scheduled, but missed it and did not call them. My next one was 11/30/24 Two days after thanksgiving. I lost my job 2 days before thanksgiving and got food poisoning, I was not prepared for a new patient appointment at that point in time. I tried to call to reschedule my session but because of Thanksgiving I could not get through. I was immediately charged $100.00 I called and explained my situation on how I tried to contact them but it was a holiday weekend and I lost my job unexpectedly. The person I spoke to was EXTREMELY rude and did not try to hear me out whatsoever. I stated to them how I wasnt even a patient with them yet or even seen a provider all I did was fill out paperwork work and put my card on file. The person I spoke to was very blunt on how the policy is if you no - show a second time it is an automatic $100.00 fee. I asked if there was anyway to get this resolved because I tried to reschedule ahead of my appointment and she said Nope I said well I dont think I should start services with you guys because I am explaining my situation and Im not even officially a patient with you guys yet. The lady said Ok I will cancel all future sessions and immediately hung up the phone on me. I was surprised for a mental health facility to treat a new patient that way and not even attempt to resolve the situation. I called back and spoke to the manager and she stated I cant have a full refund but I could get a $40.00 refund if I meet with the provider at the next scheduled session. I am not even a patient with them I only completed online paperwork. They also kicked me off of MY portal ACCOUNT without my permission with all of my personal health information, showing my signed documents AND credit card information still on it. They have access to all of that.

      Customer Answer

      Date: 12/20/2024

      I have not heard from the business in response to my complaint.

    The Family Center Of Maine is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.