Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a vendor who was warned by others not to join, but I thought I would give them the benefit of the Doubt. First red flag was they write in their contract that your stuff may be lost And then conveniently, you have no recourse if your stuff comes up missing. I have never had so many things lost working with other shops and they are selling them and not giving the payments to vendors and using their lost clause to their benefit. This has happened multiple times and I could prove one time I caught them not ringing in 3-D printed dragon until I brought it to their attention they keep saying oops they forgot. They also told me Me checks take two months to get to you and sometimes they are lost in the mail. Again, this company will take any advantage they can to say theyve made a mistake and not pay their vendors. The owner walks around and expose his full bottox in Complete indecency in the gift store when he bent over And watch the customers cringe and leave. I experienced zero organization where multiple people selling the same things were put right next to each other at the balloon festival. They lied, I was told not to put my tent somewhere That it wasnt MMA rented space and then turned around to see someone else from MMA there. I chose not to participate in future events and disassociate with MMA. It was twisted to say that I was no longer able to because of my actions. Owner **** response with KK Through email correspondence was so unprofessional. I was threatened with the police And a no trespassing order and banned from stepping foot into their store because I called them out on all of their. Clearly, these owners are unaware of the complete disorganization, unprofessional, belittling, shady and disgusting business practices they employ. I was the one to cancel my pop-up sales in the contract I should have been refunded. They refuse to refund me a total of $300. I want all of my inventory back. I have not received a tracking number or my stuff.

  Business Response

  Date: 08/26/2024

  This client exhibited such poor behavior at an event that her contract was involuntarily ended. After that, her behavior is escalated to the point of being combative and harassing.

  She participated with MMA at an event. At all of our events, the first thing makers do is check to be shown to their spot. She did not check in and instead began to set up. It is space that was not designated for her. She was told by my husband, the co-owner of the business and someone she was familiar with as the owner that that was not the right spot to be in and that she needed to move. 

  She then refused to wait to be told where to put her tent While others were assisted and went to the maintenance personnel at the event and asked them where she could set up. They had no authority to tell her where to put her tents and referred her back to where we were setting up. She then took our spot next to our banner where we is the organizers were supposed to be. 

  Because it was our spot she took instead of another client's. We let it go to turn our attention to those attempting to do the right thing. We set up our tent two spaces down from her and about 2 hours into the first day of the event. She was heard telling people not to purchase work from another vendor at the event with like items. 

  When and told her that throwing another artisan's work under the bus was not an acceptable sales strategy. At one of our events she became combative and asked why if I didn't guarantee exclusivity to anyone in my stores, could she not sell her 3D printed work there. I told her that not giving exclusivity to one person is not the same as giving cart ******* to all and I choose what I sell in my stores. 

  Over the course of the 3-day event she continually was combative and rude to other Artisans, did not follow the rules repeatedly. 

  When the event ended I sent her an email ending her contract. I have attached that email and the subsequent thread. It should be noted. She had already sent an email requesting to end her contract that I had not seen yet. It is clear from our mutual want to end the contract that she is not a good fit. 

  The contract outlines the exit protocols for both a voluntary and involuntary contract severance. Again, she has been combative and ********* and refused to follow the rules.

  As for missing work, that's not even a thing. She hasn't received her work back and could not at this point even accuse us of not returning everything and she hasn't been able to inventory it. She did not catch anyone not ringing up a sale. What did happen is she had a pop-up in our store at the Maine Mall and when she went on her break someone wanted to purchase one of her items and my husband ran it through the register for her. She was paid out for that sale in the normal course of accounting rather than being paid that day as part of her pop-up. 

  Our contract is very straightforward and transparent. Like any retail contract, there's absolutely a clause that pertains to theft and loss of items. Retail aims for the highest foot traffic possible and our locations are busy that leads to some loss. Indemnifying your business from shoplifters is extremely standard in a consignment contract. 

  As for body shaming my husband, Yes, he is a hard fit around the waist and had an ill-fitting pair of pants one day. She may have seen the top of his **** crack. To make it anything more than a fleeting moment of a bit of plumber's crack is simply an attempt to hurt someone's feelings and shame them. It speaks to the character that she has shown repeatedly. 

  Because of the combative nature of her communication and her continual threats to come into our store for a confrontation her work has been gathered to be shipped to her. To maintain the safety of my staff which includes my teenage child, she has been banned from our locations. We have reinforced this with the private security in our location at The Maine Mall. 

  Shipping her work goes outside the normal course of our exit protocols. Because we are good people, we will pack her work carefully so she receives it in good condition. This is not a fast process, nor is it a free service. 

  She is owed refunds for events. She will no longer be allowed to participate in. That will be issued to her via a check in the normal course of accounting. Accounting to reconcile activities from the previous month are completed within a 30 to 45 day timeframe. This means she can expect her a refund less the cost of shipping her work back to her within the next 30 to 45 days. 

  Her work will be shipped carefully and with tracking. It should be noted this event wrapped up only one week ago today. Her expectation of expedited service after having to have her contract cut for her incredibly poor behavior is unrealistic. 

  We will ship our items this week. That means from start to finish from the day that she wanted to end her contract to the time that her work will have been gathered carefully packed and shipped to her will be less than 14 days. 

  To summarize: This maker had their contract cut for:

  - insubordination at an off-site event

  - malicious conduct regarding another maker 

  This maker then repeatedly threatened to come into our store and cause a scene instead of following the exit protocols clearly outline in the contract. This person then called us thieves because we have a very standard retail clause regarding loss of their product in a retail setting.

  Please see the attached email thread.