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Business Profile

Piston Rings

Grover

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piston Rings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date 12/20/2023 We have been using Grover for 2 Mac book airs which we were told our agreement expires in Dec and and January but without notice 6 payments were taken out in the past 24 hrs adding up to $200 and when costumer services was contacted they refused to handle the situation also you cannot call them its only over chat no one was willing to talk to us about this issue directly then told us the contract and agreement has changed which no new contract was given to us to sign and was not contacted about the change would like a refund for the multiple charges the past couple days

    Customer Answer

    Date: 12/31/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I accidentally put the wrong Grover into the complaint didnt know how to change it but with the help of PayPals we received a refund but have not heard anything from the company 

    Regards,

    *******************************

Grover is NOT a BBB Accredited Business.

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