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Business Profile

Medical Equipment

Coastal Med Tech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Coastal Med Tech, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Coastal Med Tech, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account # ****** - Requested date: November 2023 My health provider ******************** Health Ctr., ********, **.) submitted the request to purchase a ****** (Walkabout Lite 4-Wheel Rollator). I will be 83 this month and require the ****** for balance and prevent falls. ****** would be paid by ********* except CMT kept telling me and my provider that the necessary paperwork had not been submitted. In Jan. 2024, CMT informed me that the ****** was now available, but because I have a $200 deductible with ******** (which I must use first), I would have to pay for the ******. I asked the total and they said $$143.68. I paid that amount and they shipped me the ******. On 2/13/24 I received an invoice for $70.93 for "seat attachment and 8" wheels (RED). I do not have "RED" wheels on my ******, but the charge is $52.52. The seat charge is $18.41. Their billing is located in **********************., but their portal is in **********. The invoice came from ****************. If CMT had billed ******** back in November of 2023, their invoice would have been paid for in full. They are billing me for items that should have been paid for by my insurance, but they waited until Jan. 2024 so they did not have to deal with ********* and they could charge me. Reviews on this company are not positive. I want this new invoice cancelled.

      Customer Answer

      Date: 02/24/2024

      I have not heard from the business in response to my complaint.  I called them around February 12th and they told me I would get a refund of approximately $24.00 of the $141.00 that I paid for the ******.  I have not received that refund.  

      Regards, 

      **************************

    Coastal Med Tech, Inc. is NOT a BBB Accredited Business.

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