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Business Profile

Carpenter

T&M Cross Carpentry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpenter.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a contract signed on July 3, 2024 to have our home scrapped and repainted. The work didn't start until September 4, 2024. The deposit was given on July 3, 2024 upon signing the contract. The amount given was $5,000. On September 5, 2024, he came requesting another $7,000 stating the job was half done, after only being here for roughly 3 hours. On September 13th, he pressure washed the house. On Monday September 16, 2024 he came back and claims he used 12 gallons of paint to paint a very small portion of our house. On Tuesday September 17th, I requested an invoice for the cost thus far on our home. At this point he claimed to be dropping it off on Saturday. Then he said it was mailed. He left the job on Monday September 16th and never returned to our property. A letter was written and mailed to request that he set up a time to finish the job and give us an invoice. The letter was mailed on October 22, 2024. There has been no contact from him since September. Our home has been left exposed to the weather with a mess from what little work he did on our property.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor left a large pile of cement in my yard as well as damage to the landscape

    Customer Answer

    Date: 03/17/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a contractor to build an addition on my house. I gave him money to buy the materials, he only ordered half the required material and still has my money and now says he does not have time to complete my project but wont give me the remaining money left or buy the materials and send them to me. I am owed about $3600. The check marked materials are what I have received.

    Business Response

    Date: 07/06/2022

    Hello *****,

     

    You've registered your complaint against the ************** Herald.  Please **** your complaint as resolved for us.  I do hope you're able to find resolution with the contractor for your home.

     

    Best Regards,

     

    *************************

    Circulation Manager

    Business Response

    Date: 08/01/2022

    We provided customer with all materials that were on material list and paid for. Lowes fail to deliver all items. We were able to get them all deliver after discussing the mistake with lowes.

T&M Cross Carpentry is NOT a BBB Accredited Business.

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