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Business Profile

Fireplaces

Shiretown Stove & Outdoor Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a pool from Shiretown Stove and Outdoor Living in January and put more than the required deposit. Th pool was set up the week of May 15. The pool was not placed on a level surface, there is buckling and indents on the sides of the pool, the liner is wrinkled and the end caps keep popping up. I have made numerous attempts to call and email this company. They have assured us they can fix everything but have yet to come through. I have asked for confirmation and explanation in we numerous times and no response. I still owe approximately $4800.00 that I am fully able to pay, but have not yet because I need answers. Is this pool going to buckle and hurt someone or damage my house? The owners are rude and argumentative.

    Business Response

    Date: 06/24/2024

    I have been in contact with ***** and answered her questions, we are willing to work with her to come to a mutual agreement/understanding of what needs to be done to make everyone happy

    Customer Answer

    Date: 06/25/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I would appreciate a timeframe as to when these issues will be resolved.

     

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Shiretown Stove & Outdoor Living is NOT a BBB Accredited Business.

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