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Business Profile

Sports and Recreation

Jocko Fuel Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jocko Fuel launched a new website on January 1, 2024 (***************************************). I had a subscription set up on the previous site, and was sent an email prior to the New Year to set up a new login (and subscription) on the new site once January 1 arrived. I created the new login in and entered the subscription items. However, no matter what I tried, the site continued to send me in a loop and continued to not recognize my new account or email address. This meant that I was unable to access my subscriptions, so I can not cancel, amend, add items etc. I received no type of confirmation email from the company, which was always the case on the previous site. I contacted the company several times via their website contact card (there is no number you can call or live chat feature) with no response. I left my phone number explaining that I was not receiving emails. I had given up on the site and set up the subscriptions on Amazon instead. Then I started receiving products directly from Jocko Fuel, and not Amazon yet, with no type of confirmation or advanced warning, to the tune of hundreds of dollars. To reiterate, I did not have the ability to login to their site due to their malfunctioning website, disallowing me to control the subscription. I contacted them two additional times through their site and still have not received a response, again leaving my phone number.In sum, I am being being sent product and being charged for products that I have no control to stop, amend, etc. It is not a small amount of money involved. I am asking for help in stopping this service as they clearly do not respond.

    Customer Answer

    Date: 03/06/2024

    I have not heard from the business in response to my complaint. You are experiencing what I am experiencing. I also tried to locate alternate contact information online. I found a direct email address, however, they haven't respond to two messages that way either, though I am unsure if it is correct. Please let me know the next steps. Thank you.  

  • Initial Complaint

    Date:01/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/23, I made an online purchase from this business. Instead of receiving the Disciple GO energy capsules which cost $39.59, they sent me a bottle of Super Krill multivitamin which is $29.50. I emailed them and received a response on 01/05/24 with an apology for this mistake and they will send me a return label to do the exchange. Its 01/18/24 and I have yet to receive this return label. I emailed them again on 01/16/24 advising that I have no received the return label and that its been almost a month now since my purchase and I want to get this resolved. Instead of a response, on 01/18/24 I get an invoice from this company asking me to pay an additional $16.00. So instead of doing the exchange/return, theyre now asking me to pay for the item that they mistakenly sent to me rather than giving me a return label. They can send a return label and at this point I just want a refund for the energy pills which I paid for.

Jocko Fuel Headquarters is NOT a BBB Accredited Business.

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