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Business Profile

Hotels

Northeaster Motel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 06/02/2024 Amount of money paid to business: $99.00 What the business committed to provide: The business committed to provide, and failed to provide; clean, private, functional, and comfortable rooms. Northeastern Motel also committed to and failed to provide free Wi-Fi (which did not work), and a kid-friendly environment (which it was not). On ***************************************, it states, Come stay at the warm friendly motel! For *** rooms please give the front desk a call so they can take care of you. The staff was not warm nor friendly. Upon arrival I was told that service dogs were not welcome. What the nature of the dispute is: After arriving and realizing it was a very uncomfortable experience, I noticed the room was very dirty (blood and urine). The beds and the walls were filthy and stained. There were bugs in the room. I had to go. Not long after checking in, I returned to the front desk to ask for a refund and let them know about the sanitary concerns. The owner proceeded to yell and insult me while threatening me. I was belittled, threatened with physical assault, and accused of not having any money. I felt very unsafe, and I am in shock this business is still open. Business did not try to resolve the problem, instead they made threats and accusations. Account/order/tracking number: I have a receipt for half of a refund. I was never sent a confirmation email for my original reservation. (Merchant ID: ***8339, Device ID: 9863, Terminal ID: PP01, Transaction #: 1, Batch #: 8)Before booking, I read about the business on their ****** Maps site and on their website. I called Northeaster Motel and briefly spoke on the phone with a woman. She said something like If I like you, you get a discount. I immediately felt uncomfortable but brushed it off as something comical. It's ironic that the same woman is the same person who berated me when I communicated my concern. Looking back now, it was definitely a big RED FLAG.

Northeaster Motel is NOT a BBB Accredited Business.

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