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Business Profile

Food Industry

Food City, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Industry.

Complaints

This profile includes complaints for Food City, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Food City, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on or about May 10 I used my ebt card at this grocery, and 0 balance, I suspected a problem because this is the date of my new allotment of $300 from ebt. I went to *** and filed fraud form, got a new card, I read police log / montague, in the greenfield recorder on May ***** stated on May 4 fraud at the grocery store, , May 6th manager disclosure in the police log ,I used my ebt card on May 10 and o balance, it appears the manager knew about this theft for over 6 days, no notice to customers,, no notice on machines in store for out of order, no insurance coverage by store, and no guarantee machine theft proof for june.

      Business Response

      Date: 06/09/2025

      See attached response 

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      goodmorning, I read the response from the manager at FoodCity in *************. the Police log des note the issue,. But as I read the managers response, I am not convinced of any anti skimming devices at his store, I have been to Big Y in ********** Family Dollar in ********, and these stores have a red clip device on the machines,. Meanwhile as my *** new balance today, I am very hesitant of using my card at this store,. What measures has the store taken now and in the future of prevention.. and furthermore, any insurance reimbursement. Please keep this case open until remedies are included. thank you...,, ***** *****.. rsvp.... ***** ***** 

    Food City, Inc. is NOT a BBB Accredited Business.

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