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Business Profile

Hospital

Central Maine Medical Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Maine Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Maine Medical Center has 12 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my child In to the er on February 26th 2025. He was running an extremely high fever when I left the house it was *****. When we got to the hospital they checked his tempnit was down to ***** they handed my husband the meds to give to my son. Then walked out. 3 hours went by no one came in to check on him again to see what his temp was. My son was screaming and crying and still no one came in to check on him. Both me and my husband left with are child and brought him home and checked his temp it was ***** I got him right into a shower and will be calling his pcp in the morning when they open.

      Customer Answer

      Date: 03/08/2025

      I have not heard from the business in response to my complaint. This is not the first time we have had medical malpractices from this hospital. When my husband was bite by a dog blood was pouring from his face and they set him in a room and left him there. He left and ended up going to a different hospital to get care he should of gotten from the first hospital. The nurse would rather sit there and talk about how they can't wait for there shift to end to go out or talk talk about another person in a room. Instead of doing there job and caring for people it's a talk show.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service provided was a mammogram on 10/11/2024, $1008.50 disputing the charges because of conflicting info and an error in recordkeeping on behalf of Bridgton Hospital/CMH. Errors: 1. service date indicates 8/22/2024, which is two months before service. 2. Referral made by a Dr. ****** ********, who is unknown to me. 3. Bridgton Hospital knows my coverage is ************************* shown on bill, but changed on 2nd bill. 3. My history to include an annual mammogram back 20+/- years has been covered without cost to me. 4. I would not choose a service that would cost me $1008.50 when I know I'm covered and can't refer myself anyway, so if I knew there was a problem I would have addressed it prior to the service. 5. Someone made a mistake processing my information for a mammogram, and I believe bears the responsibility for that cost. I talked with CMH and the VA on 11/13/24 and 11/20/24 to sort out what happened - to no avail or accountability.

      Customer Answer

      Date: 12/22/2024

      I have not heard from the business in response to my complaint. complaint id ********

    • Initial Complaint

      Date:05/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Maine Medical Center *********** Plus on 2/15/24, which is advertised as an urgent care center separate from/as an alternative to the **** (According to their website: "We offer comprehensive urgent care services ... in a small, specialized setting. And because we are part of the MaineHealth network, expedited transfers to the MMC emergency room are available, if needed.") After my visit (for a urinalysis + blood draw), my insurance was billed $1,754.90. The facility showed on the bill as a "general acute care hospital." Under my Harv. ***** ********** I am covered to receive care at "preferred urgent care centers attached to a hospital", of which Maine Medical Center *********** Plus is included, for a $40 copay. Instead, the facility filed duplicate codes: 99213 ($271; "urgent care") and 99214 ($770; "personnel"). In addition, public records via CompareMaine.org/patient advocacy data show the charges submitted to be up to 23x the state average. Four of these are significantly higher than the rates on MMC's own Transparent Billing lookup tool. The specific charges on my bill are attached. I reached out to MMC **************** on 3/19/24 and was told that my claim would be submitted for review. I reached out twice more and received no response for a month. I finally submitted a new report and got a response on 4/22/24 that my claim, again, would go in for review. Finally a representative responded on 4/25 and said that, "Services provided at our *********** plus's are billed in a manner similar to those in an ********************* as indicated by signage at our facilities. While our facility is an *********** Plus, it is coded as an "emergency room B" facility, which affects the way your visit is processed by insurance. Due to this classification, your visit is billed as an emergent visit rather than a standard urgent care visit. As a result, the copay and coverage for urgent care benefits may not apply as expected." This is misleading and fraudulent.

    • Initial Complaint

      Date:08/13/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am NOT liable for the debt with Central Maine Medical Center; I do NOT have a contract with Central Maine Medical Center; they did NOT provide me with the original contract as requested.

      Customer Answer

      Date: 08/24/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-22-22 I contacted my Central Maine Endocrinology to order insulin. They told me ****************** is no longer employed there, and I would have to see a new specialist before they could give me my script for insulin. I made an appointment with ****************** saw **************** on 2/17/22. I gave him information on to where to send my scripts too. (Express Scripts Pharmacy) The list I gave was Insulin, Glucagon Emergency Kit, synthroid tablets. I asked for the insulin to be reoccuring.On 6-2-22 I also called (Express Scripts Pharmacy ************ and talked to (******) and she told me that there was NO script for a (Glucagon kit). I called the doctor again and explained that I was now almost out of insulin, and they assured me I would receive the scripts soon.On 8-07-22 I had a diabetic seizure due to low blood sugar. My husband had to use my only (Glucagon Emergency Kit). My blood was so low, it took him hours to bring it up without another glucagon. On 8/8/22 I called Dr. ******* office and talked to Roseia to get my Glucagon Emergency Kit since they have never filled it to Express Scripts Pharmacy and to have them sent it to Hannafords Pharmacy instead so I have it now. I also asked for more insulin. She saw my previous request and acknowledged their mistake, but could not tell me when I would have the script for insulin or glucagon.On 8/8/22 I called back and talked to (****************) and she put in to expedite my script request. I then asked how long before I could get it, she said it should take a couple of hours for them to respond to the request and someone should be calling be back. Nobody called me back.Right now, I only have a few days supply of insulin, and no glucagon. I need both medication to stay alive and I've paid for multiple doctor visits to get these medications, but nobody at Central Maine Endocronology can tell me when I will have these medications.

      Customer Answer

      Date: 08/22/2022

      I have not heard from the business in response to my complaint, and I still have not received all the scripts promised to me by the Doctor.

    Central Maine Medical Center is NOT a BBB Accredited Business.

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