Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 76 years old and have been saving to have my driveway paved for a long time. 5-3-2022 *********** Martin and his young son came to my house to measure the driveway, he was in a big hurry said he was really busy, not ever having had a driveway paved before ,i ask him some questions he was very vague and said he would go over everything right before he did it and i should send him a deposit of five hundred dollars as soon as possible which i did on 5-4-2022 a little later i got worried and called him and told him i wanted a good job with a base coat and top coat the way it should be he said he doesnt do that he only does base coat, i told him if that was the case i didnt want him to do the job and to please send my deposit back. He refused to send my deposit back. I never signed anything or was never made aware that the deposit was non refundable

  Customer Answer

  Date: 08/07/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/08/2022

  This is not true what this guy has said . He scheduled the driveway knowing what the invoice has stated and then backed out probably because hes on a Disability budget. Then wants his $500 Deposit back for holding his date . I have told every customer if you schedule the date your agreeing to the contact to get the driveway done . I lose out thats why I ask for the deposit so people cant change there mind  to another company or cancel last minute like this guy. This is a business that stays strong and I am behind my work 100%. I have been threated by this older gentlemen non-stop since and will be contacting the police due to the harassment that has occurred from him. He is not a professional customer . If $500 is a problem then why schedule a $35,900 job done and how does someone on disability even have that kind of money saved ?

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In response to what Mr. ********************** states, I did not make any "threats" to him. I was unhappy with the way he kept brushing me off when I tried to get more info from him about the job details. I did not feel as if he
  was acting very professionally, especially regarding a $35,900 job. When I asked to cancel the job, it was giving him almost one month notice; certainly enough time to schedule someone else in. So I don't feel 
  that his return of my $500 deposit (which was only to hold the date, and not stated as non-refundable) would be a hardship for him. 
  
  I am also quite offended that he assumes I am "on disability", and seems to degrade anyone who might be.