We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

M.T. Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for M.T. Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

M.T. Pools has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of my transaction was on 04/10/21 where I made a deposit of $2000 for a pool to be installed June of 2022. After the pool was installed in 2022, the installers left a trench by one panel of the pool that they dug out. I thought it was a safety hazard as someone could possibly step into it, so notified the company to address this and told me I was responsible to have it filled in. I didnt agree as they dug it out for no reason and should have put the dirt back in that they removed. When talking to the owner she tried to explain to me that it is the back fill around the bottom of the pool which I am responsible for. I kept explaining to her that it was not around the bottom of the pool it was about a foot from the pool. She offered to bring some sand to fill that in for $150 charge. I was not satisfied, I felt that I didnt dig it out as the installers did. When the installers first came I had to be present to agree on where the pool was placed. I told them I think it needs to go back a foot and the installer did not agree as he said it would be in my driveway, I told him the other one I had prior was a 27 and it didnt and the present pool is 24. So I went along with him even though it was where I wanted it but thought he must know more than I. When finished the town code officer came to inspect it and I was told it didnt pass the requirements as some areas are below 4. When I went back to the company as the code officer also sent them a copy, they told me it was but when I requested to have the trench filled in, that now it isnt . Was confused about that. The code officer told me that was probably why they left the trench but I didnt understand. The Code officer called them several times and he told me they were sending someone out to look, the owner came and measured the pool and said there was 8 sections below 4 so wanted to sell me rail I was not satisfied. When trying to explain how I felt he respond I am not going back and forth with u and left.

      Customer Answer

      Date: 09/30/2022

      I have not heard from the business in response to my complaint. Nothing has been resolved from this company

    M.T. Pools is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.