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Business Profile

Computer Repair

Computer Authorities Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business was engaged to upgrade the computer memory of the ** used in our Corporation and the work was performed in February, and satisfactorily completed. The business owner insisted on being paid in cash, which we did upon his assurance that we would receive a receipt for tax purposes. Not only have we never received the receipt, the business owner refuses of acknowledge any of our communications, and we have attempted MANY times to reach him.

    Business Response

    Date: 04/13/2025

    I'm texting you in response to Complaint # ********. Made on 4/4/25, by ********* *******. My name is *** ******, owner of the business named in his complaint. This issue was resolved on 4/9/25 at 9:14 AM, Eastern Standard Time. I've spoken to Mr ******* and informed him I'd received your letter dated 4/7/25. He suggested that you can call him if you need confirmation from him, this complaint is resolved. I can be reached at this number should you need to speak to me. ************. I retired three years ago. I did this customer a favor by helping him upgrade his PC, to ready his computer for Windows 11 compliance demands. I did work for him in 2021, and similarly had problems with him, and his wife. I've been bitten twice now, by this customer. I won't be doing additional business with this client. This is not a retaliation. As I mentioned, I'm retired and I'd prefer to keep my business reputation at 4.5 Stars on ******. Where you can check for yourselves what my clients have said about me, my business, and how I bend over backwards to help folks. Sincerely, *** ******.

    Customer Answer

    Date: 04/14/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ********* *******

Computer Authorities Plus is NOT a BBB Accredited Business.

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