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Business Profile

Delivery Service

Al's Delivery Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved from an apt. In ****** *****, to ****** *****, I called around for quotes on movers..what I thought was a reasonable price over the phone was $540.00 for 25 miles to move3 movers, 2 hrs and $98 additional hours.. the day arrived,they were supposed to be in Bethel starting at 9 am. They didn't arrive until 9:20, they were extremely slow, for 3 men to pack, I was pushing boxes to my doorway and in hallway trying to make it faster. They did not take everything, left my TV on the floor, a rocking chair a small table, they even asked me if I had any blankets as they boxed them in and said they couldn't get to them, one of the movers stated this. Even 3 boards to my bed was left, they stated they couldn't take bags I had, so for the bags I said I'd have to get them later but not the major items they left,bim disabled,walk with cane and all the stuff they left was incredible. When arrived at new apt, discovered apt was not unlocked or no key so I scrambled to find out why as time was money..they unloaded alot faster than they loaded ..after I was given amount due..they charged me $1006! I was FLABBERGASTED, I expected around $700 but to charge me double the quote over the phone and they only took a bit over half my stuff! They stated I was even charged milage from their starting point in ******, *****. I discovered a scratch on my curio cabinet, it was not there before the move , it's a new Fresh scratch, I called them and told them they scratched my cabinet, he argued with me saying I had scratches on all my furniture, that he had his 2 workers as witnesses, I'm telling you that scratch on that cabinet is new from the move, and they are responsible! They overcharged me big time and I'm very angry about the whole experience with Als Delivery Service he demanded a picture of the scratch , I did send it, he still argued with me! They damaged my property, and charged outrageously! Their number is ************ Hope you can help in any way . *********************

Al's Delivery Services is NOT a BBB Accredited Business.

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